Branch Manager

First American•Saint Joseph, MI

14d

About The Position

First American’s Direct division provides title insurance protection and professional settlement services for real estate purchases, refinances, and equity loans. The Branch Manager manages the Escrow team and branch operations in a dynamic, fast-paced setting, drives market-share growth, and aligns business-unit goals. The role combines leadership responsibilities with Escrow officer duties and is key to the branch’s success and the First American brand in the local market. The Branch Manager oversees a business unit, supports the team by removing roadblocks, and builds internal and external relationships to deliver customer service and brand awareness.

Requirements

At least 6 years of directly related Escrow officer experience.
At least 3 years of demonstrated experience in a leadership or management role.
Results-oriented, with strong time-management, team-performance, and project-management skills; highly organized and driven to succeed.
Strong leadership skills, including leading by example, driving employee commitment through actions, and empowering employees to reach their full potential.
Excellent written and verbal communication skills.
Customer-service focus and a passion for promptly responding to customer needs; values and solicits customer feedback to improve service.
Teamwork skills, including contributing to a positive team spirit and demonstrating objectivity and openness to others’ views while living the company’s values.

Responsibilities

Drive the strategic direction, operations, and revenue generation for branches and key accounts within a defined geographic area.
Act as a neutral third party between buyers and sellers during real estate sales.
Manage funds and processes real estate transactions.
Align branch goals with business-unit goals.
Maintain the client base and resolve escalated issues; answer questions and provide guidance regarding products, services, policies, or specific transactions.
Perform duties of an Escrow production position.