Branch Manager

KeyBank • Ransomville, NY

19d • Onsite

About The Position

The Branch Manager leads a KeyBank branch team to provide excellent client service, understand client needs, and recommend financial solutions that support clients’ financial wellness and goals. The role is accountable for branch operations and compliance, including guiding the team on operational and regulatory procedures and ensuring security, audit requirements, and branch tasks are completed. The manager leads consistent execution of the Branch Playbook and is responsible for achieving branch goals, with a strong focus on acquiring and growing small business relationships. The role also serves as a market leader in the local community or designated business area.

The Branch Manager develops and motivates teammates, grows the branch business through client retention, expansion, and acquisition, and builds partnerships with internal business partners and community contacts. The position includes staffing, scheduling, recruiting, interviewing, selecting, onboarding, and training branch teammates, along with coaching and performance management. The manager works Saturdays as directed by management, may travel occasionally including overnight stays, and must routinely operate a motor vehicle with a valid driver’s license.

The position is located at 2547 Youngstown Lockport Road, Ransomville, New York 14131. The stated annual base salary range is $69,000 to $105,000, with eligibility for incentive compensation. The job posting expires January 13, 2027.

Requirements

• High school diploma, GED, or equivalent experience.
• At least 3 years of sales experience with a demonstrated ability to lead and coach a successful sales team.
• At least 3 years of small business deposit/credit experience and familiarity with small business operations.
• General understanding of financial statements and concepts.
• Demonstrated understanding of consumer credit, including loan-to-value, debt-to-income, and credit reports.
• Demonstrated ability to leverage centers of influence to promote business.
• Demonstrated experience influencing business partners, including investment, mortgage, and business banking sales professionals.
• Demonstrated effective communication and strong public speaking skills.
• Strong work ethic, high integrity, and excellent time-management skills, including the ability to lead through multiple priorities.
• Ability to routinely and frequently operate a motor vehicle with a valid driver’s license.
• Ability to communicate face to face and by phone; frequent use of hands to manipulate or grasp objects; occasional bending and lifting from floor height; frequent lifting of 1–10 pounds and occasional lifting of up to 30 pounds.

Nice To Haves

• Bachelor’s degree.
• Notary license.

Responsibilities

• Deliver a strong client experience and provide recommendations that support clients’ financial wellness goals.
• Engage in outside calling to small business clients and develop community networks and centers of influence to generate referrals.
• Grow the business through client retention, expansion, and acquisition, and lead the branch team in meeting activity, behavior, outcome, and individual expectations.
• Lead, develop, motivate, and coach the branch team; ensure teammates understand Key’s products, services, sales and service process, and competitive landscape.
• Build partnerships within the branch and with line-of-business partners to acquire clients and deepen existing client relationships; manage internal and external centers of influence.
• Manage branch staffing and scheduling, including recruiting, interviewing, selecting, onboarding, and training teammates, and deploy teammates to other branches as needed to maintain coverage.
• Apply a consistent coaching and performance-management process, including observational coaching, joint sales calls, development planning, training tools, and recognition.
• Guide the branch team in complying with regulatory, security, audit, and internal-control requirements and completing branch operational tasks on time.
• Manage day-to-day branch operations, including transactions, security measures, records, client complaints, teammate conflicts, and business operations.
• Work Saturdays as directed by management and perform other duties as assigned.
• Comply with KeyBank policies and procedures, act professionally and ethically, avoid conflicts of interest, and act in the best interests of Key and its clients.
• Travel occasionally, including overnight stays, and routinely operate a motor vehicle.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED