Branch Manager-(Grand Rapids, MI)(Breton Village)

Huntington National Bank•Grand Rapids, MI

10d•Onsite

About The Position

As a Branch Manager, you are responsible for managing the branch and leading its sales, service, and operations. You coach colleagues on processes, lead the team toward budgeted production goals, acquire new consumer and business customers, initiate referrals to bank partners, and proactively deepen existing customer relationships. The role is also responsible for consistent business development and a calling program. You manage high-value consumer and business customer portfolios, foster internal partnerships, support excellent customer service, oversee hiring and staffing, and ensure branch operations comply with operational, security, risk, and regulatory policies. The position requires understanding branch sales, service, operations, and financial performance. This role is based in an office workplace in the branch network.

Requirements

High school diploma or GED and at least 1 year in a goal-driven retail sales leadership role, or a bachelor's degree.
Provide fingerprints as required by NMLS regulations and satisfy additional background-check requirements.
Ability to understand, drive, and lead branch sales, service, operations, and financial performance within the branch and digital channels.
Acumen in banking, sales, investments, consumer lending, business banking, business lending, sales leadership, customer service, process management, coaching, colleague development, and presentation.
Excellent verbal and written communication skills.
Comfort with technology such as mobile services and online banking services.
Knowledge of consumer and business deposit products.
Ability to develop, influence, inspire, and motivate colleagues to increase retention.

Nice To Haves

Bachelor's degree and previous management experience.

Responsibilities

Manage a portfolio of high-value consumer and business customers.
Lead referrals to other areas of the bank to meet customer needs, deepen relationships, and build internal partnerships in accordance with branch OCR guidelines.
Lead the team in providing excellent customer service and resolving customer issues effectively.
Use available tools and technology to identify and present sales and service opportunities.
Maintain knowledge of products, services, technology, and policies, and educate the team on them.
Maintain active community involvement and develop key business and community relationships.
Develop internal partnerships to drive business in the market area.
Oversee recruitment and hiring to ensure the assigned market is staffed with colleagues suited to Huntington’s culture.
Obtain the resources needed to support the team.
Manage branch operations in accordance with operational, security, risk, and regulatory policies and procedures.
Understand branch sales, service, operations, and financial performance.
Perform other duties as assigned.