Branch Manager-(Grand Rapids, MI)(Breton Village)

Huntington National Bank•Grand Rapids, MI

9d•Onsite

About The Position

As a Branch Manager, you manage the branch and lead its sales, service, and operations. You coach the team on existing processes, guide colleagues toward budgeted production goals, acquire new consumer and business customers, initiate referrals to bank partners, and proactively deepen existing customer relationships. The role is also responsible for consistent business development and a calling program. You manage high-value consumer and business customer portfolios, oversee customer referrals and issue resolution, and use available tools and technology to identify sales and service opportunities. You maintain knowledge of products, services, technology, and policies, and educate the team accordingly. The position also involves community engagement, developing internal and external business relationships, recruiting and staffing the branch, securing resources for the team, and ensuring branch operations comply with operational, security, risk, and regulatory policies. The role requires understanding branch sales, service, operational, and financial performance. Additional duties may be assigned. The position is office-based. Applicants must be authorized to work in the United States full time; Huntington will not sponsor applicants for immigration benefits.

Requirements

High school diploma or GED and at least 1 year in a goal-driven retail sales leadership role, or a bachelor's degree.
Ability to understand, drive, and lead branch sales, service, operations, and financial performance within the branch and digital channels.
Acumen in banking, sales, investments, consumer lending, business banking, business lending, sales leadership, customer service, process management, coaching, colleague development, and presentation.
Excellent verbal and written communication skills.
Comfort with technology such as mobile services and online banking services.
Knowledge of consumer and business deposit products.
Ability to develop, influence, inspire, and motivate colleagues to increase retention.
Must provide fingerprints as required by NMLS regulations and meet additional background check requirements.
Must be currently authorized to work in the United States on a full-time basis.

Nice To Haves

Bachelor's degree.
Previous management experience.

Responsibilities

Manage the branch and lead its sales, service, and operations.
Coach the team on processes and lead colleagues in achieving budgeted production goals.
Acquire new consumer and business customers and proactively deepen existing customer relationships.
Initiate referrals to bank partners to meet customer needs, deepen relationships, and build internal partnerships pursuant to OCR guidelines.
Manage portfolios of high-value consumer and business customers.
Lead the team in providing excellent customer service and resolving customer issues effectively.
Use available tools and technology to identify and present sales and service opportunities.
Maintain knowledge of products, services, technology, and policies, and educate the team on them.
Remain actively involved in the community and develop key business and community relationships.
Develop internal partnerships to drive business in the market area.
Oversee recruitment and hiring to ensure the assigned market is staffed with colleagues suited to Huntington’s culture.
Obtain the resources needed to support the team.
Manage branch operations in compliance with operational, security, risk, and regulatory policies and procedures.
Understand branch sales, service, operations, and financial performance.
Perform other duties as assigned.