Branch Manager

KeyBank • Binghamton, NY

21d • $69,000 - $105,000 • Onsite

About The Position

The Branch Manager leads a branch team to provide excellent client service, understand clients’ needs, and recommend financial solutions that support their financial wellness and goals. The role is accountable for branch operations and compliance, guiding the team on operational and regulatory procedures, security, audit requirements, and timely completion of operational tasks. The manager leads consistent execution of the Branch Playbook to achieve branch goals, with a strong focus on acquiring and growing small-business relationships. The role also serves as a market leader in the local community and/or designated business area.

The Branch Manager builds, coaches, develops, leads, and motivates the team. This includes hiring, staffing, scheduling, onboarding, training, coaching, and performance management. The manager develops relationships with clients, community contacts, and internal partners to acquire new clients and deepen existing relationships. The position is based in a branch and includes occasional overnight travel, routine and frequent driving, and Saturday work as directed by management.

Requirements

• High school diploma, GED, or equivalent experience.
• At least 3 years of sales experience, with demonstrated ability to lead and coach a successful sales team.
• At least 3 years of demonstrated small-business deposit and credit experience and familiarity with small-business operations.
• General understanding of financial statements and concepts.
• Demonstrated understanding of consumer credit, including loan-to-value, debt-to-income, and credit reports.
• Demonstrated ability to leverage centers of influence to promote business.
• Demonstrated experience influencing business partners, including investment services, mortgage, and business banking sales professionals.
• Demonstrated ability to communicate effectively and strong public-speaking skills.
• Strong work ethic, integrity, time management, leadership, coaching, decision-making, and problem-solving skills.
• Ability to routinely and frequently operate a motor vehicle with a valid driver’s license.
• Ability to communicate face-to-face and by phone; frequent use of hands to manipulate or grasp objects; occasional bending and lifting from floor height; frequent lifting of 1–10 pounds and occasional lifting of up to 30 pounds.

Nice To Haves

• Bachelor’s degree.
• Notary license.

Responsibilities

• Build, coach, develop, lead, and motivate the branch team to provide excellent client service and recommend appropriate financial solutions.
• Conduct outside calling to small-business clients and develop community centers of influence and networks to identify prospective client referrals.
• Grow branch business through client retention, relationship expansion, and acquisition, and lead the team in meeting activity, behavior, and outcome expectations.
• Ensure the team understands Key’s products and services, sales and service process, and competitive landscape, while reinforcing Key’s vision and values.
• Build partnerships within the branch and with business-line partners, focusing on client acquisition and deepening existing client relationships; manage internal and external centers of influence.
• Manage branch staffing and schedules, recruit and select team members, onboard and train new teammates, and deploy staff to other branches as needed to support coverage.
• Deliver coaching and performance management through observation, joint sales calls, development planning, training tools, and recognition.
• Guide the branch team in complying with regulatory, security, and internal controls, and ensure timely completion of branch operational tasks.
• Work Saturdays as directed by management.
• Perform other assigned duties and comply with KeyBank policies and procedures, including ethical conduct and acting in clients’ and Key’s best interests.

Benefits

• Eligible for incentive compensation, which may include production, commission, and/or discretionary incentives.
• The posting refers applicants to a benefits list for information about benefits for which the position is eligible.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED