Citizens Branch Manager

Citizens Financial Group • South Orange, NJ

1d

About The Position

At Citizens, the Branch Manager (BM) builds customer relationships and delivers exceptional experiences while advancing goals to acquire, retain, and grow business. The BM leads branch performance and sales growth, creates a strong customer-centric culture, and supports an outstanding colleague and customer experience through inspirational leadership, collaboration, and sound operational practices.

The BM serves as a leader and coach, helping colleagues meet individual and team performance and sales goals with solutions that address customer needs. The role promotes mobile and online banking in a digital-first environment, develops colleagues and a diverse talent pipeline, and implements coaching plans focused on continuous learning and growth. The BM communicates business priorities clearly and uses financial acumen and strategic insight to guide decisions and deliver results. As the owner of branch execution and outcomes, the BM directs colleague and sales activities, pursues branch targets, and represents Citizens in the local community to build and deepen customer relationships.

Requirements

• High school diploma or equivalent.
• Leadership experience with a proven ability to coach and develop colleagues to drive sales excellence, deliver world-class customer service, and maintain operational integrity in a high-volume branch environment.
• 4 years of sales management experience in a retail or branch banking environment.
• Successful record of managing objectives, meeting sales goals and deadlines, and achieving branch goals in a profit-and-loss environment.
• Ability to deliver an exceptional customer experience, validated through customer satisfaction surveys.
• Ability to maintain strong partnerships with community and civic organizations.
• Must meet SAFE Act requirements, including successful completion of required background checks and obtaining a unique identifier from the NMLS.

Nice To Haves

• Associate’s or Bachelor’s degree.
• Retail banking experience.
• Talent sourcing and assessment experience.

Responsibilities

• Lead branch performance, sales growth, and customer and colleague experience.
• Coach and develop colleagues to achieve individual and collective performance and sales goals.
• Deliver solutions that address customer needs and demonstrate product and service value.
• Promote mobile and online banking platforms in a digital-first environment.
• Build a diverse talent pipeline and support colleagues’ performance, development, and growth.
• Implement coaching plans that help colleagues achieve personal and branch-wide goals.
• Communicate business priorities to colleagues in a way that empowers confident execution.
• Own branch execution and outcomes, using financial acumen and strategic insights to guide decisions.
• Direct colleague and sales activities to meet and exceed key targets.
• Build relationships with local community and civic organizations to attract customers and deepen existing relationships.
• Maintain operational integrity and deliver high-quality customer service.

Benefits

• Competitive pay
• Medical coverage
• Dental coverage
• Vision coverage
• Retirement benefits
• Maternity and paternity leave
• Flexible work arrangements
• Education reimbursement
• Wellness programs
• Paid time off policy that exceeds mandatory paid sick or paid time-away policies in applicable U.S. jurisdictions

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED