Branch Manager

PNC•Holly Springs, NC

8d•Onsite

About The Position

The Branch Manager leads all aspects of branch performance at PNC, driving revenue and customer loyalty through consultative client interactions and financial solutions. The role creates a differentiated, easy customer experience across channels and collaborates with a broad range of ecosystem partners. It is accountable for risk management and compliance and for building a high-performing team through hiring, onboarding, coaching, and development. The manager uses PNC’s branded sales process to achieve sales targets and grow revenue by acquiring consumer and business households and expanding relationships. Business banking results are driven primarily through business development and community involvement. The manager coaches consultative selling, leads effective problem resolution, and supports customer financial well-being. The role also coaches teams to provide advice-oriented service in technology-enabled interactions and to connect customers with PNC resources across channels. The Branch Manager drives the employee experience through talent acquisition, retention, onboarding, ongoing performance management, coaching, and development. The role manages operational, human capital, reputational, and business risks; uses sound judgment to mitigate sales practice risk; and ensures compliance with regulatory guidelines, policies, and procedures. The position is based in Holly Springs, North Carolina, and is in-office. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position.

Requirements

Typically requires 3 or more years of related experience; comparable education, job-specific certifications, and experience may be considered in lieu of a degree.
A university or college degree is not required; education is listed as No Degree.
No required certifications are listed.
Must be able to serve as a Notary Public in the applicable state.
Candidates are subject to additional background checks as required by Consumer Financial Protection Bureau regulations.
Must demonstrate appropriate knowledge, skills, and abilities for the role, including effective communication, managing multiple priorities, and sales management.

Nice To Haves

Accountability
Banking
Client counseling
Customer experience (CX)
Customer loyalty
Decision making
People management
Proactive behavior
Results-oriented
Branch banking services
Digital awareness

Responsibilities

Lead all aspects of branch performance.
Drive revenue and customer loyalty through consultative client interactions and solutions that support financial well-being.
Create a differentiated customer experience and make banking easy in an omnichannel environment.
Collaborate with a broad range of ecosystem partners.
Use the branded sales process to achieve sales targets and customer loyalty.
Grow branch revenue by acquiring consumer and business households and increasing share of wallet.
Drive business banking results through business development and community involvement.
Coach consultative selling and customer engagement in technology-enabled interactions.
Lead effective customer problem resolution and connect customers with PNC resources across channels.
Acquire and retain talent through effective onboarding, coaching, development, and performance management.
Ensure branch team members meet performance and activity expectations.
Cultivate and support an inclusive workplace and model PNC values.
Manage operational, human capital, reputational, and business risk.
Mitigate sales practice risk and ensure compliance with regulatory guidelines and established policies and procedures.
Demonstrate customer focus and manage risks in alignment with PNC’s Enterprise Risk Management Framework.
Serve as a Notary Public in the applicable state.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension plan
Stock purchase plan
Dependent care reimbursement account
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select fully paid programs
Wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
15 to 25 vacation days each year, depending on career level and years of service