Branch Manager

PNC Bank • Gastonia, NC

26d • Onsite

About The Position

As a Branch Manager in PNC's retail banking organization, the employee manages branch performance, revenue growth, customer loyalty, risk and compliance, and the employee experience. The position is based in Gastonia, North Carolina, and is in-office. It includes a Saturday rotation, providing coverage at a PNC Bank Saturday Banking Branch for at least 1–2 Saturdays per month. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position.

The Branch Manager leads the branch team and works with ecosystem partners to deliver consultative financial solutions and a differentiated customer experience across in-person and technology-enabled channels. The manager develops employees through hiring, onboarding, coaching, performance management, and ongoing talent development. They also oversee sales execution, business development, operational controls, and compliance with applicable regulations and company policies.

Candidates typically have at least five years of related experience and at least two years of prior supervisory experience. A university or college degree is typically not required; comparable education, job-specific certifications, and experience may be considered in lieu of a degree. The position requires the ability to serve as a Notary Public in the applicable state. Candidates will be subject to additional background checks required by Consumer Financial Protection Bureau regulations.

Requirements

• Typically at least 5 years of related experience.
• At least 2 years of previous supervisory experience.
• Ability to serve as a Notary Public in the applicable state.
• Candidates are subject to additional background checks required by Consumer Financial Protection Bureau regulations.
• Demonstrated appropriate knowledge, skills, and abilities for the role.
• A degree is typically not required; comparable education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.

Nice To Haves

• Preferred skills include accountability, banking, client counseling, customer experience, customer loyalty, decision making, people management, proactive behavior, and results orientation.
• Competencies include branch banking services, delegation, digital awareness, effective communications, managing multiple priorities, and sales management.
• Foundational understanding of balance sheets and income statements.

Responsibilities

• Plan and execute priorities to manage all aspects of branch performance.
• Drive revenue and customer loyalty through consultative client interactions and solutions that support customers’ financial well-being.
• Deliver an easy, differentiated customer experience across in-person and technology-enabled channels.
• Lead and influence a broad range of ecosystem partners.
• Manage branch risk and compliance, including operational, human capital, reputational, business, and sales-practice risks.
• Attract, onboard, coach, and develop branch team members; make talent development a priority.
• Lead and execute a branded sales process to achieve sales targets and customer loyalty.
• Grow branch revenue by acquiring consumer and business households and expanding share of wallet, including through ecosystem partnerships.
• Drive business banking results through business development and community involvement.
• Coach employees in consultative selling and technology-enabled customer interactions.
• Lead effective problem resolution and connect customers with PNC resources for a seamless omnichannel experience.
• Manage employee performance and ensure team members meet performance and activity expectations.
• Model PNC values and cultivate an inclusive workplace.
• Ensure compliance with regulatory guidelines and established policies and procedures.
• Provide coverage at a PNC Bank Saturday Banking Branch on a rotating schedule at least 1–2 Saturdays per month.

Benefits

• Medical and prescription drug coverage, including a Health Savings Account feature
• Dental and vision options
• Employee and spouse/child life insurance
• Short- and long-term disability protection
• 401(k) with PNC match
• Pension plan
• Stock purchase plans
• Dependent care reimbursement account
• Back-up child and elder care
• Adoption, surrogacy, and doula reimbursement
• Educational assistance, including select fully paid programs
• Wellness program with financial incentives
• Maternity and/or parental leave
• Up to 11 paid holidays each year
• 9 occasional absence days each year, unless otherwise required by law
• 15 to 25 vacation days each year, depending on career level and years of service

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed