Branch Manager

PNC•Burt Township, MI

18d•Onsite

About The Position

At PNC, employees work together to deliver a strong customer experience and contribute to an inclusive workplace. This Branch Manager role is part of PNC's Retail Branch organization and is based in Centerline, Michigan. PNC describes this position as in-office and does not provide employment visa sponsorship or participate in STEM OPT for this position. The Branch Manager leads all aspects of branch performance, drives revenue and customer loyalty through consultative customer interactions, and helps customers achieve financial well-being. The role creates a differentiated experience across in-person and technology-enabled channels, works with ecosystem partners, manages risk and compliance, and builds a high-performing team through hiring, onboarding, coaching, and development. The manager uses PNC's branded sales process to meet sales targets and grow consumer and business household relationships. The role coaches employees in consultative selling, customer service, and technology-enabled interactions; supports business banking through business development and community involvement; and guides effective problem resolution. The manager is accountable for operational, human-capital, reputational, and business risk, including compliance with regulatory requirements and established policies and procedures. PNC expects people managers to cultivate inclusive teams, model company values, support change and innovation, take ownership of results, and develop employees. Candidates must be able to serve as a Notary Public in the applicable state and may be subject to additional background checks required by Consumer Financial Protection Bureau regulations.

Requirements

Typically requires at least 3 years of related experience; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
Ability to serve as a Notary Public in the applicable state.
Candidates are subject to additional background checks as required by Consumer Financial Protection Bureau regulations.
Demonstrated knowledge, skills, and abilities appropriate to the role.
Preferred skills include accountability, banking, client counseling, customer experience, customer loyalty, decision-making, people management, proactive behavior, and results orientation.
Competencies include branch banking services, digital awareness, effective communication, managing multiple priorities, and sales management.

Nice To Haves

Related experience or product knowledge; the role typically does not require a university or college degree.
Foundational understanding of balance sheets and income statements.

Responsibilities

Lead all aspects of branch performance.
Drive revenue and customer loyalty through consultative customer interactions and solutions that support financial well-being.
Use PNC's branded sales process to achieve sales targets and grow consumer and business household relationships.
Grow branch revenue through acquisition and share-of-wallet growth, and collaborate with ecosystem partners.
Drive business banking results through business development and community involvement activities.
Coach employees in consultative selling and in technology-enabled customer interactions.
Deliver a differentiated customer experience across channels and lead effective problem resolution.
Acquire and retain talent through onboarding, coaching, and development.
Manage employee performance and ensure team members meet performance and activity expectations.
Cultivate and support an inclusive workplace and model PNC values.
Manage operational, human-capital, reputational, and business risk.
Mitigate sales-practice risk and ensure compliance with regulatory guidelines, policies, and procedures.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, subject to eligibility.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
9 occasional absence days each year, unless otherwise required by law, depending on eligibility.
15 to 25 vacation days each year depending on career level and years of service, subject to eligibility.