Branch Manager

United Community Bank•Thompson's Station, TN

19d

About The Position

The Branch Manager performs customer service, sales, and lending activities to promote branch growth. The role manages the branch’s growth, profitability, facility, staff, and operations; mentors and develops employees; and supports achievement of sales, service, and operational goals. The manager builds and strengthens customer relationships through outbound calls, customer profiling, and reviews of customer needs, and supports consumer and small business lending. The position includes interviewing consumer loan applicants, including real-estate loan applicants, gathering application information, and recommending and outlining loan terms. Initial NMLS registration and annual renewal are required, including fingerprinting and background checks. The role manages employees and is responsible for their coaching, development, and performance management. It is full-time, generally Monday through Friday, with flexibility to work evenings and weekends as needed, and requires up to 25% travel.

Requirements

High school diploma or equivalent.
At least 3 years of banking experience.
Consumer or residential lending experience.
Supervisory experience.
Good interpersonal communication and supervisory skills.
Thorough knowledge of consumer and small business lending operations, teller and CSR functions, and bank products and services.
Proficiency in Microsoft Office programs.
Strong verbal and written communication skills.
Ability to adapt to change.
Ability to pass a criminal background and credit check.
Must complete required NMLS registration and renewal processes, including fingerprinting and background checks.

Nice To Haves

Bachelor’s degree.
Background in financial operating policies and procedures, state and federal banking regulations, employee development, and public relations.

Responsibilities

Manage the overall branch, including its growth, profitability, facility, staff, and day-to-day operations.
Cross-train on all functions within the branch.
Use reports and resources to maximize results for the branch and its staff.
Maximize branch revenue, sales, and customer satisfaction, including Customer Service Profile scores, while minimizing operating losses.
Participate in hiring, onboarding, disciplining, and rewarding staff; manage employee performance and coach employees for optimal performance.
Communicate goals to staff and monitor progress consistently.
Assist in creating and maintaining the branch business plan.
Participate proactively in business development to grow the branch.
Perform business calling and sales programs.
Update and monitor sales activities using 360 View.
Develop and maintain a diversified loan and deposit portfolio based on current campaign focus.
Participate in the community and maintain good public relations.
Implement controls to protect the bank in accordance with policies and procedures.
Serve as the chief communicator on topics pertaining to the branch and its staff.
Interview consumer loan applicants, including real-estate loan applicants, and request specified information for loan applications.
Recommend and outline loan terms.
Complete initial NMLS registration and annual renewal, including required fingerprinting and background checks.
Participate in required compliance training, including Bank Secrecy Act/anti-money laundering training, and internal and external training programs, online training, meetings, and seminars or conferences.