Branch Manager

FleetPride•Fort Worth, TX

About The Position

The Branch Manager supervises and coordinates all branch staff and activities, maintains a safe workplace, ensures compliance with applicable laws and company procedures, and attracts and retains qualified employees. The role is accountable for meeting or exceeding annual EBIT, sales budget, and inventory goals while meeting customers’ expectations for product supply and service. The manager oversees hiring, staffing, employee performance and development, branch sales and financial processes, inventory, customer relationships, accounts receivable, equipment maintenance, and facility appearance. The position also works at the parts counter weekly and reports to the Area Manager and Operations Manager as required.

Requirements

High school diploma, GED, or high school equivalence certificate.
At least 5 years of experience in the heavy-duty truck parts industry, including at least 3 years in a supervisory position.
Valid driver’s license with a clean driving record.
Ability to handle normal stock, including lifting or carrying parts weighing more than 60 pounds up to 15% of the time; most lifting and carrying involves parts weighing 5 to 60 pounds.
OSHA-approved steel-toed safety shoes are required from the first day.
Skills in monitoring performance, judgment and decision-making, personnel-resource management, communication, active learning, time management, mathematics, critical thinking, and coordination.
Oral expression and comprehension, problem sensitivity, and deductive reasoning.

Nice To Haves

Associate’s degree in Business Administration.

Responsibilities

Hire and supervise qualified branch employees, including counter sales, warehouse, and delivery staff.
Review work during and after completion to ensure it is performed effectively.
Plan work schedules and assign duties to maintain adequate staffing and respond to changing workloads.
Communicate regularly with employees about procedures, methods, and approved changes.
Document and appraise employee performance at regular intervals; meet with each employee annually on their anniversary date to review performance and objectives.
Recommend pay increases based on performance, obtaining Area Manager and Operations Manager approval before discussing them with employees.
Enforce and follow company policies and procedures.
Counsel employees on work activities, personal growth, and career development.
Prepare reports for the Area Manager and Operations Manager.
Report work-related employee injuries to the third-party administrator, Zurich.
Work at the parts counter weekly to ensure procedures are followed and maintain familiarity with processes.
Ensure walk-in customers are greeted immediately and offered assistance within two minutes.
Ensure customer orders are filled with 100% accuracy.
Post inventory receipts daily and invoice sales daily.
Deposit cash receipts and process vendor invoices according to accounting instructions.
Approve expenses within budget limits.
Lead sales meetings at least monthly; review territory EBIT and sales revenue against plan, identify sales opportunities, and share successful practices.
Maintain a top-25 customer list, update it monthly, and visit at least three customers each month to explore business opportunities.
Lead annual product-pricing strategy development for each account.
Recommend inventory additions or deletions and update catalogues quarterly.
Review inventory reports weekly, correct negative quantities, and follow up on or cancel open invoices and purchase orders.
Review branch accounts receivable aging weekly and coordinate collection efforts with the credit department.
Establish preventive maintenance plans and daily inspections for equipment such as delivery trucks and forklifts.
Keep annual physical inventory variances at or below 2% of total inventory value.
Maintain branch appearance through daily cleaning inside and outside the facility and restocking display areas and restrooms.
Ensure the telephone is answered by the third ring and associates answer consistently.