Branch Manager

Maola Local Dairies•Fayetteville, NC

20d•$90,410 - $92,000

About The Position

The Branch Manager coordinates Maola Milk’s distribution, warehousing, and sales operations in accordance with company policies and procedures. The role works with customers to improve and expand services, resolves customer, product, and service issues, supports new store openings, and builds customer relationships to promote the company and generate business. The manager oversees branch operations, sets deadlines, enforces policies, promotes safety, and conducts safety meetings. Responsibilities also include ensuring accurate customer, cash, and inventory accounting; preparing DOT and fuel reports; coordinating truck maintenance; and ensuring route personnel complete and comply with required paperwork. The manager may assist with or run routes and may provide route drivers with specials. The role may require additional days, shifts, overtime, holidays, or weekends. Maola is a farmer-owned cooperative founded in 1920 that processes and delivers dairy products. The position includes work in office and branch environments, which may involve cooler-room temperatures, water or dairy liquids, wet or slippery conditions, and moderate-to-high noise.

Requirements

High school diploma or GED.
At least five years of relevant experience, including at least two years in a supervisory or managerial role.
Class B CDL.
Willingness to work all shifts, overtime, holidays, and weekends.
Ability to communicate clearly and effectively through oral, written, visual, and non-verbal channels.
Ability to take responsibility, anticipate challenges, and proactively solve problems.
Customer-focused approach, with the ability to understand and meet internal and external customer needs.
Ability to take initiative and act independently and decisively.
Ability to identify and address complex issues and find practical solutions with minimal guidance.
Ability to collaborate and support others toward shared goals.
Ability to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk and hear regularly.
Ability to stand and walk frequently, and to reach, bend, extend, and lift 50–60 pounds.

Nice To Haves

Bachelor’s degree in a related field.

Responsibilities

Coordinate distribution, warehousing, and sales in accordance with Maola Milk policies, procedures, and principles.
Consult with customers to evaluate and promote improved or expanded services.
Analyze and resolve customer, product, or service problems.
Assist with new store setups and openings.
Develop effective customer relationships to promote a positive corporate image and generate new business.
Resolve problems, enforce company policies, promote safety, and conduct safety meetings; seek assistance from Human Resources or Safety when necessary.
Set deadlines to ensure completion of branch operational functions.
Assist with or run routes when needed.
Run specials for route drivers when needed.
Ensure correct accounting for customers, cash, and product inventories.
Prepare DOT and fuel reports and coordinate branch truck maintenance.
Ensure route personnel complete required paperwork accurately, review forms, and maintain compliance.
Perform other duties as assigned.