Branch Manager

Easy Ice•Gambrills, MD

10d

About The Position

The Branch Manager owns the branch’s profit and loss, driving revenue, expense control, and profitability to meet established financial and operational targets. The role oversees all branch operations, including distribution, customer service, and administrative functions, ensuring processes and procedures follow Easy Ice operating standards. The Branch Manager hires, leads, coaches, and develops branch team members, and handles performance management, corrective action, and annual reviews. Customer relationships are central to the position. The Branch Manager resolves concerns promptly and professionally, identifies upselling opportunities, and works to build repeat business and customer retention. The role also oversees equipment refurbishment, addresses recurring departmental issues and client complaints, maintains required metrics, and ensures branch readiness by providing team members with appropriate training, vehicles, equipment, resources, and a clean, safe, healthy work environment. The position works in both climate-controlled spaces and a warehouse, with occasional travel of less than 20%. Physical activities include sitting, walking, occasional lifting, bending, and frequent near-vision work for reading and computer use; extended periods at a computer monitor are required.

Requirements

High school diploma or equivalent required.
At least 6 years of industry experience required.
Working knowledge of Microsoft Word, Excel, Outlook, and PowerPoint, and multi-line phone systems.
Clear and professional verbal and written communication skills and excellent interpersonal skills.
Ability to work independently and as a team member.

Nice To Haves

An advanced degree is preferred.
Ability and desire to continually evaluate and identify process improvements that positively affect the customer experience.
Desire to increase knowledge of the industries served and the company’s products, services, and processes.
Self-motivated and disciplined approach to work.

Responsibilities

Manage branch profit and loss, including revenue, expenses, and profitability, to achieve established financial targets, operational goals, and key performance metrics.
Hire, lead, and manage team members across assigned departments, overseeing performance and administering disciplinary action as needed.
Evaluate and improve branch processes to maximize operational efficiency and maintain consistent service standards.
Ensure branch processes and procedures align with the Easy Ice operating system.
Develop and motivate team members through training, coaching, mentoring, and ongoing support.
Maintain a thorough understanding of industry standards and practices, product specifications, and company services.
Ensure branch readiness by providing team members with needed training, vehicles, equipment, and resources, while maintaining a clean, safe, and healthy work environment.
Monitor departmental issues and customer complaints, identify recurring concerns, and implement lasting solutions.
Enforce safety policies, proper PPE use, and safe work practices at company facilities and customer locations; monitor compliance and address hazards or unsafe behaviors.
Manage and enforce driving safety policies for team members operating company vehicles, including monitoring safe driving and compliance with company policies and traffic laws.
Build strong customer relationships, identify upselling opportunities, and resolve concerns promptly and professionally to encourage customer retention.
Represent Easy Ice professionally and promote a positive brand image.
Perform other duties as assigned.