Branch Manager

East Coast Metal Distributors•Fayetteville, NC

15d

About The Position

The Branch Manager is responsible for maintaining all branch inventories, overseeing the job performance and responsibilities of branch employees, and ensuring customer service is the branch’s highest priority. The role manages inventory accuracy, customer shipments and inter-branch transfers, customer support and delivery scheduling, vendor communications, branch financial and personnel processes, equipment maintenance, and day-to-day branch operations. The Branch Manager communicates with the Regional Operations Manager and completes duties assigned by that manager. The position is primarily performed in a traditional office setting and also requires work in a warehouse. It involves use of office equipment and computers, customer and employee communication, and occasional physical activity, including lifting objects weighing up to 20 pounds. Warehouse conditions may include dim lighting, wet or humid conditions, fumes and airborne particles, and some exposure to chemicals, gases, weather, extreme temperatures, and loud noises.

Requirements

Ability to read and comprehend informational documentation, procedures, and correspondence.
Ability to write correspondence with proper format, punctuation, spelling, and grammar.
Ability to communicate effectively with customers and employees in correct English and a conversational, professional voice.
Ability to follow verbal and written instructions, guidelines, and objectives.
Ability to add, subtract, multiply, and divide.
Ability to apply common-sense understanding to carry out written or oral instructions.
Ability to use a variety of office machines and equipment, with average eye, hand, and foot coordination.
Ability to operate computers, calculators, copy machines, facsimile machines, and other general office equipment.
Ability to use a computer monitor, keyboard, and telephone extensively.
Ability to lift or carry moderately heavy objects, equipment, or materials weighing up to 20 pounds.
Ability to stand, bend, stoop, and walk occasionally.
Ability to talk and hear.
Close, distance, peripheral, and color vision sufficient for reading.

Responsibilities

Maintain all branch inventories and ensure inventory is received accurately and properly.
Confirm customer shipments and inter-branch transfers are accurate and promptly confirmed.
Answer phone calls, assist customers, and maintain an optimal customer delivery schedule.
Visit customers routinely to ensure the branch meets their needs and expectations and identify additional sales opportunities.
Maintain, approve, and submit the daily Edit List.
Verify Back Order notifications and approve all inter-branch transfers.
Communicate with vendors about delivery dates and approve special or non-stock orders.
Approve all customer credit memos.
Approve sales orders to be voided and match them to the Sales Reconciliation Report.
Ensure all bank deposits are made daily, including multiple deposits when applicable.
Oversee the responsibilities of all departments and regularly evaluate the job performance of branch personnel.
Train branch personnel or request assistance from the corporate Training Coordinator.
Communicate shipping discrepancies to vendors and maintain Discrepancy Reports.
Resolve transfer variances and Negative On Hand inventory quantities.
Review and resolve open Receiving Reports.
Review the Open Orders report for authenticity.
Resolve sales orders on Problem Hold or Pricing Hold.
Process bi-weekly payroll and forward it to the Corporate Payroll Department.
Forward documents relating to new employees or employee status changes to Human Resources.
Provide input for the branch annual budget.
Ensure delivery vehicles and warehouse material-handling equipment are properly serviced and maintained.
Approve all local and freight invoices.
Communicate with the Regional Operations Manager to ensure optimal branch operations.
Complete duties assigned by the Regional Operations Manager.