Branch Manager

PNC•Bay City, MI

15d•Onsite

About The Position

The Branch Manager leads all aspects of branch performance for PNC’s Retail Branch organization. The role drives revenue and customer loyalty through consultative client interactions and solutions that support customers’ financial well-being, while creating a differentiated, convenient experience across digital and in-person channels. The manager collaborates with ecosystem partners and is accountable for risk management and compliance. The position grows branch revenue by acquiring consumer and business households, increasing share of wallet, and collaborating with partners. Business banking results are driven primarily through business development and community involvement. The manager coaches consultative selling and customer-focused service, leads effective problem resolution, and applies a foundational understanding of balance sheets and income statements. The Branch Manager is responsible for attracting, onboarding, retaining, coaching, and developing branch employees; setting and managing performance expectations; and fostering an inclusive workplace. The role manages operational, human capital, reputational, and business risks, exercises sound judgment to mitigate sales-practice risk, and ensures compliance with regulatory guidance and established policies and procedures. This is an in-office position based in Lafayette, Michigan. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position. Candidates must be able to serve as a Notary Public in the applicable state and may be subject to additional background checks under Consumer Financial Protection Bureau regulations.

Requirements

Typically requires at least 3 years of related experience; comparable combinations of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
Ability to serve as a Notary Public in the applicable state.
Candidates are subject to additional background checks as required by Consumer Financial Protection Bureau regulations.
Knowledge and skills relevant to branch banking services, digital awareness, effective communication, managing multiple priorities, and sales management.
Demonstrated customer focus and ability to assess and manage business risks in alignment with PNC’s Enterprise Risk Management Framework.

Nice To Haves

Accountability
Banking knowledge
Client counseling
Customer experience
Customer loyalty
Decision-making
People management
Proactive behavior
Results-oriented

Responsibilities

Lead all aspects of branch performance.
Drive revenue and customer loyalty through consultative client interactions and solutions supporting financial well-being.
Use PNC’s branded sales process to achieve sales targets and customer loyalty.
Grow revenue by acquiring consumer and business households, expanding share of wallet, and collaborating with ecosystem partners.
Drive business banking results through business development and community involvement.
Coach consultative selling and customer engagement, including technology-enabled interactions.
Deliver a differentiated client experience and lead effective problem resolution across omni-channel interactions.
Attract, onboard, retain, coach, and develop branch team members.
Manage employee performance and ensure employees meet performance and activity expectations.
Cultivate and support an inclusive workplace and model PNC values.
Manage operational, human capital, reputational, and business risks.
Use sound judgment and leadership to mitigate sales-practice risk.
Ensure compliance with regulatory guidelines, policies, and procedures.

Benefits

Medical and prescription drug coverage, with a Health Savings Account feature, for eligible full-time employees.
Dental and vision coverage options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension plan.
Stock purchase plan.
Dependent care reimbursement account.
Backup child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
9 occasional absence days each year, unless otherwise required by law.
15 to 25 vacation days each year depending on career level and years of service.