Branch Manager

Farmers National Bank of Canfield•Mount Eaton, OH

13d

About The Position

The Branch Manager directs the overall activities of a bank branch to provide superior customer service, meet branch goals and deliver shareholder returns, maintain and acquire productive employees, and invest in employee development. The role oversees branch operations, business development, sales, lending within assigned authority, staffing, security, compliance, and customer relations. The manager also participates in community and banking events related to business development, sometimes during or after regular business hours, and adapts schedules to meet branch staffing and customer-service needs.

Requirements

High school diploma or GED.
NMLS certification required, or must be obtained upon hire.
Three years of experience as a Branch Manager and/or equivalent management experience.
Ability to use a calculator, telephone, and related office equipment; knowledge of computers and applicable programs.
Ability to contact outside vendors regarding branch maintenance issues.
Ability to return customer calls and follow up on troubleshooting, interest-rate quotes, complaints, and suggestions.
Flexibility to attend business-development events during or after regular business hours and to accommodate branch staffing schedules.

Nice To Haves

College degree preferred.
Previous banking management experience preferred.

Responsibilities

Ensure branch personnel understand company and branch objectives and work together to achieve them.
Meet and exceed branch goals to progress to the next branch tier.
Make regular out-of-bank calls on business prospects to generate new customers.
Understand bank products and services and train and motivate staff to cross-sell them.
Monitor competing banks’ products, promotions, and operations and recommend ways to strengthen the branch’s market position.
Coordinate with marketing on sales campaigns, product promotion and development, and a professional lobby appearance.
Open bank accounts and explain services and charges as needed.
Interview loan applicants and extend commercial, mortgage, and consumer credit within lending authority; make recommendations to Senior Officers on larger loans.
Follow loan policies and procedures in the FNB Loan Policy and Procedures manual.
Communicate with branch supervisors to ensure daily, weekly, and monthly operations and productivity reports are completed.
Communicate and document personal objectives, performance reviews, and Human Resources documents in a timely manner.
Interview, select, develop, and retain branch staff as necessary.
Hold weekly sales meetings to review products, branch development, sales goals, and bank profitability.
Control salary and staffing costs to maintain branch efficiency.
Enforce branch security regulations in the FNB Security Policy Manual.
Maintain branch customer records according to FNB security and retention schedules.
Resolve customer complaints and inquiries promptly and efficiently.
Attend and participate in community, networking, and banking events related to business development, during or after regular business hours, as needed.
Adjust work schedules to accommodate branch staffing and service needs.
Complete mandatory and elective training, including BSA and Anti-Money Laundering procedures, and comply with applicable rules and regulations.
Maintain regular, predictable attendance.
Complete other duties as assigned.