Branch Manager

BrightSpring Health Services•Champaign, IL

14d

About The Position

The Branch Manager leads the overall operation and growth of an All Ways Caring HomeCare branch. This role is accountable for branch sales and service delivery, financial results, profitability, expense management, and maintaining high standards of client care. The Branch Manager builds relationships with clients, healthcare partners, referral sources, community business leaders, and local, regional, and corporate management, while promoting continuous improvement, clinical excellence, and customer satisfaction. The Branch Manager leads business development, sales and marketing, and execution of the branch’s annual business plan. The position also oversees recruitment and selection, staff training and development, performance management, and Human Resources functions, including hiring, orientation, performance evaluations, payroll processing, and employee relations. The role monitors quality systems and risks related to compensation and expenses, analyzes financial reports, and implements strategies to improve branch performance. All Ways Caring HomeCare provides individualized care and support to help people remain at home with dignity, privacy, and independence. Its services include personal care and homemaking, professional nursing, older adult care management, Alzheimer’s and dementia care, respite care, and other programs.

Requirements

At least 1 year of supervisory or leadership experience.
Experience managing systems, processes, and people.
Strong leadership, mentoring, and interpersonal skills, including the ability to inspire and develop others.
Excellent verbal and written communication skills.
Ability to work flexible hours and after hours as needed.
Ability to address client and employee issues with empathy and professionalism.
Relationship-building skills and an interest in developing partnerships and growing a homecare business.

Nice To Haves

At least 1 year of sales or marketing experience in healthcare, homecare, senior living, or a related setting.
Bachelor of Science degree or equivalent experience.

Responsibilities

Oversee branch operations to achieve financial goals, ensure profitability, and deliver homecare services.
Lead branch sales and service delivery to meet financial targets, including sales, fees, gross profit, and contribution.
Build and maintain relationships with clients, partners, healthcare providers, referral sources, community business leaders, and company management.
Lead branch business development, sales and marketing, lead generation, client proposals, and partnership development.
Develop and execute the branch’s annual business plan.
Select, recruit, train, mentor, and develop branch staff; monitor performance and lead the team toward business results, client satisfaction, and retention.
Manage recruitment and selection processes and Human Resources functions, including interviewing, hiring, orientation, performance evaluations, payroll processing, and employee relations.
Monitor quality systems and manage risks related to compensation and expenses.
Analyze financial reports and implement strategies to improve branch performance and manage expenses.
Ensure compassionate client service and maintain strong referral relationships with healthcare partners.
Assess changing business conditions and respond to support profitability and expense management.