Branch Manager

PNC•Prescott Valley, AZ

12d•Onsite

About The Position

At PNC, employees work together to deliver a strong customer experience and foster an inclusive workplace. This full-time Branch Manager role is part of PNC’s Retail Banking organization and is based at the Prescott Valley Branch in Prescott, Arizona. The position is in-office. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position. The Branch Manager leads branch performance, sales, customer loyalty, risk management, and compliance. The role drives revenue through consultative customer interactions, acquisition and growth of consumer and business relationships, business development, and community involvement. The manager creates a differentiated, easy-to-use customer experience across in-person and digital channels and coordinates with ecosystem partners. The position also leads the employee experience by hiring, onboarding, coaching, developing, and retaining team members; setting and managing performance expectations; and promoting an inclusive workplace. The role requires sound decision-making to manage operational, human capital, reputational, business, and sales-practice risks, while ensuring compliance with regulatory requirements and PNC policies.

Requirements

Typically, at least 5 years of related experience or product knowledge.
At least 2 years of previous supervisory experience.
Ability to serve as a Notary Public in the applicable state.
Candidates are subject to additional background checks required by Consumer Financial Protection Bureau regulations.
Demonstrate knowledge, skills, and abilities appropriate to the role.
A comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.

Nice To Haves

Spanish-speaking ability is preferred.
Preferred skills include accountability, banking, client counseling, customer experience, customer loyalty, decision-making, people management, proactive behavior, and results orientation.
Competencies include branch banking services, delegation, digital awareness, effective communications, managing multiple priorities, and sales management.
Foundational understanding of balance sheets and income statements.

Responsibilities

Plan and execute priorities to drive all aspects of branch performance.
Lead a branded sales process and achieve sales targets and customer loyalty.
Grow branch revenue by acquiring consumer and business households and expanding share of wallet.
Drive business banking results through business development and community involvement.
Coach teams in consultative selling and customer financial well-being.
Lead and deliver a differentiated customer experience across technology-enabled and omnichannel interactions.
Resolve customer problems and connect customers with solutions across PNC.
Lead ecosystem partnerships and influence partner priorities.
Attract, onboard, coach, develop, and retain branch team members.
Set and manage employee performance and activity expectations.
Cultivate and support an inclusive workplace while modeling PNC values.
Manage operational, human capital, reputational, business, and sales-practice risks.
Ensure compliance with regulatory guidelines, policies, and procedures.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension plan
Stock purchase plan
Dependent care reimbursement account
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select fully paid programs
Wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays per year
9 occasional absence days per year, unless otherwise required by law
15 to 25 vacation days per year, depending on career level and years of service