Branch Manager

CENTRAL BANCOMPANY, INC.•Warrensburg, MO

22d•Onsite

About The Position

The Branch Manager provides comprehensive on-site leadership for the Warrensburg retail banking team and reports directly to the Retail Operations Manager. The role directly manages the Assistant Branch Manager, Universal Bankers, and Tellers and is accountable for retail team performance. Sales leadership is central: the Branch Manager owns branch scorecard execution, sets activity and coaching routines, and establishes accountability for individual and team performance. The role requires frequent observation of customer conversations, timely and specific coaching, documented follow-up, and consistent action when activity or results fall below expectations. The Branch Manager also supports the Market Retail Sales Manager by translating market priorities into branch routines and directly coaching the Warrensburg team. The position is expected to be eligible for the applicable Branch Manager bonus plan, subject to Human Resources approval and the written plan's terms. The Branch Manager leads branch operations and workflow, supports deposit and relationship growth, and ensures branch activities align with market and Bank objectives. The role models exceptional customer service, develops customer relationships, resolves complex concerns, and supports retention, new household growth, referrals, and community presence. It also maintains overall accountability for operations, controls, audit readiness, security, cash handling, regulatory compliance, required training, and risk management. The Branch Manager partners with the Retail Operations Manager, Market Retail Sales Manager, and Human Resources on team leadership, performance, and business priorities.

Requirements

Demonstrated leadership experience managing and developing a retail banking, financial-services, or comparable customer-facing sales team.
Strong sales leadership and coaching skills, including setting measurable expectations, interpreting scorecards, diagnosing activity and behavior gaps, observing customer conversations, coaching effectively, documenting follow-up, and improving results through others.
Demonstrated experience creating sustained accountability for individual and team sales goals, referrals, customer relationship growth, activity expectations, follow-up discipline, service standards, and operating expectations, including timely intervention when performance is below expectations.
Thorough knowledge of bank products, services, referral opportunities, and customer needs-based conversations, or the ability to quickly develop and maintain this knowledge.
Strong verbal, reading, active-listening, and written communication skills, and the ability and desire to collaborate with people of diverse backgrounds.
Willingness to assume additional responsibilities, duties, and projects as business needs arise.
Must maintain a current, valid driver's license and an acceptable driving record for bank insurance purposes.

Nice To Haves

Bachelor's or associate degree preferred, or an equivalent combination of education, training, and experience that provides the required knowledge, skills, and abilities.

Responsibilities

Manage all aspects of the Warrensburg retail banking team, establish daily priorities, coordinate staffing and workflow, and maintain branch readiness.
Own branch-level sales execution and scorecard results; set monthly, weekly, and daily expectations tied to individual activity and branch goals.
Review individual and branch performance, identify gaps, and implement focused action plans when results, activity, follow-up, or behaviors are below expectations.
Conduct sales huddles, scheduled one-on-one coaching, customer-conversation observations, role practice, and documented follow-up.
Hold the Assistant Branch Manager, Universal Bankers, and Tellers accountable for assigned sales, referral, service, and activity expectations.
Model exceptional service, build and expand customer relationships, resolve complex customer concerns, and support retention, household growth, deposits, referrals, and community presence.
Directly manage and develop the Assistant Branch Manager, Universal Bankers, and Tellers; set expectations, assign work, support scheduling, and provide coaching, recognition, development, and accountability.
Lead recruiting, selection, onboarding, training, performance feedback, development planning, and corrective action in partnership with the Retail Operations Manager and Human Resources.
Maintain overall accountability for branch operations, controls, audit readiness, security, cash handling, regulatory compliance, required training, and risk management.
Work with the Market Retail Sales Manager to translate market strategy, campaigns, scorecard measures, and coaching priorities into branch expectations and routines.
Share branch performance trends, coaching needs, barriers, and successful practices with the Market Retail Sales Manager.
Communicate scorecard expectations and review scorecard and activity information to prioritize coaching, recognition, development, and performance follow-up.
Ensure sales practices are needs based, accurate, ethical, and compliant with Bank policy and applicable law.
Perform other duties as assigned or needed, including projects, backup coverage, and responsibilities supporting the branch, Market 39, or the broader retail banking team.