Branch Manager

PNC Bank • Milwaukee, WI

20d • Onsite

About The Position

As a Branch Manager within PNC's retail branch organization, you will be based at the East Capitol branch in Milwaukee, IL. The role leads all aspects of branch performance, driving revenue and customer loyalty through consultative client interactions and solutions that support financial well-being. You will create a differentiated customer experience in an omnichannel environment, collaborate with ecosystem partners, and remain accountable for risk management and compliance.

The Branch Manager builds and develops a high-performing team, uses a branded sales process to achieve targets, grows consumer and business household relationships, and drives business banking results through business development and community involvement. The role coaches employees in consultative selling, technology-enabled customer interactions, problem resolution, and delivery of a seamless customer experience. It also includes talent acquisition, onboarding, coaching, performance management, and development, while modeling PNC’s values and fostering an inclusive workplace.

The position manages operational, human capital, reputational, and business risks; exercises sound judgment to mitigate sales-practice risk; and ensures compliance with regulatory guidelines and established policies and procedures. PNC describes this as an in-office role and does not provide employment visa sponsorship or participate in STEM OPT for this position. Candidates must be able to serve as a Notary Public in the applicable state and may be subject to additional background checks required by Consumer Financial Protection Bureau regulations.

Requirements

• Typically requires at least 3 years of related experience.
• Requires the ability to serve as a Notary Public in the applicable state.
• Candidates may be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.
• Demonstrated knowledge, skills, and abilities appropriate to the role, including branch banking services, digital awareness, effective communication, managing multiple priorities, and sales management.
• Foundational understanding of balance sheets and income statements.

Nice To Haves

• Accountability
• Banking
• Client counseling
• Customer experience (CX)
• Customer loyalty
• Decision making
• People management
• Proactive behavior
• Results-oriented

Responsibilities

• Lead all aspects of branch performance.
• Drive revenue and customer loyalty through consultative client interactions and solutions that support financial well-being.
• Create a differentiated customer experience and make banking easy in an omnichannel environment.
• Collaborate with ecosystem partners to deliver a seamless customer experience and grow business results.
• Manage branch risk and compliance, including operational, human capital, reputational, business, and sales-practice risks.
• Attract, onboard, coach, and develop branch team members; prioritize talent development and retention.
• Use a branded sales process to achieve sales targets and customer loyalty.
• Grow branch revenue by acquiring consumer and business households and increasing share of wallet.
• Drive business banking results through business development and community involvement activities.
• Coach employees in consultative selling and technology-enabled customer engagements that provide advice and solutions.
• Lead effective problem resolution for customers.
• Ensure employees meet performance and activity expectations through ongoing performance management.
• Model PNC values and cultivate an inclusive workplace.
• Ensure compliance with regulatory guidelines and adherence to established policies and procedures.

Benefits

• Medical and prescription drug coverage, with a Health Savings Account feature
• Dental and vision options
• Employee and spouse/child life insurance
• Short- and long-term disability protection
• 401(k) with PNC match
• Pension plan
• Stock purchase plans
• Dependent care reimbursement account
• Back-up child and elder care
• Adoption, surrogacy, and doula reimbursement
• Educational assistance, including select fully paid programs
• Wellness program with financial incentives
• Maternity and/or parental leave
• Up to 11 paid holidays each year
• 9 occasional absence days each year, unless otherwise required by law
• 15 to 25 vacation days each year, depending on career level and years of service
• Incentive-eligible compensation based on company, business, and/or individual performance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed