Branch Manager

Atlas Credit Co.•Fort Worth, TX

22d•$49,920 - $49,920•Onsite

About The Position

Atlas Credit Company is seeking a motivated, results-driven Branch Manager to lead its Fort Worth location. This hands-on leadership role is responsible for the overall success of the branch, including team performance, customer service, lending, collections, compliance, and branch growth. The manager coaches and holds employees accountable, makes sound decisions, builds customer relationships, oversees daily operations, and works toward measurable performance goals.

Requirements

At least 1 year of management or supervisory experience is preferred.
Previous customer service, lending, collections, sales, or financial services experience is preferred.
Ability to coach, motivate, develop, and hold employees accountable.
Strong verbal and written communication skills.
Ability to manage multiple priorities, meet deadlines, and remain organized in a fast-paced environment.
Comfort making decisions and resolving customer and operational issues.
Comfort learning and working with computer systems, customer databases, and financial software.
Valid driver’s license, current automobile insurance, and reliable transportation.
English required.

Nice To Haves

Bilingual ability is a plus.
Management or supervisory experience of at least 1 year is preferred.
Previous customer service, lending, collections, sales, or financial services experience is preferred.

Responsibilities

Lead, train, coach, and motivate branch employees to meet individual and branch performance goals.
Oversee daily branch operations and maintain a professional, customer-focused environment.
Assist customers with loan applications, renewals, payments, and account questions.
Ensure loans and transactions are processed accurately and in accordance with company policies and procedures.
Monitor delinquent accounts and lead collection efforts to improve branch performance.
Conduct field collections, including visits to customers’ homes or workplaces when necessary.
Maintain accurate customer records, account documentation, and branch files.
Ensure proper cash handling, balancing procedures, and office security.
Address customer concerns professionally and work toward appropriate resolutions.
Develop and execute local marketing and outreach efforts to generate new business and strengthen existing customer relationships.
Monitor branch results and take proactive steps to improve performance.
Ensure employees consistently follow company policies, procedures, and expectations.