BRANCH MANAGER

SHELBY COUNTY STATE BANK•Mapleton, IA

20d•Onsite

About The Position

The Branch Manager leads day-to-day operations of the Mapleton office and serves as the Bank’s primary relationship builder in the Mapleton community. The role combines branch leadership—including hiring, training, coaching, and oversight of tellers and personal bankers—with an active business-development program. The Branch Manager grows deposit relationships through prospecting and customer visits, generates agricultural, consumer, and small-business lending referrals in partnership with the Bank’s lenders, and expands the Bank’s community presence through civic leadership. The role works with other Bank leaders to implement objectives that enhance the value of the franchise. The Branch Manager manages branch personnel, facilities, scheduling, customer service, account opening, cash controls, and operating procedures. They develop staff, monitor branch results, prepare management reports, and provide leadership in complex customer and operational situations. They also represent the Bank in community and civic activities, support compliance and staff training, and stay informed about industry, regulatory, and local economic developments. The position is based in the Mapleton, Iowa office and includes local travel and occasional work beyond standard hours, including evenings.

Requirements

Bachelor’s degree in finance, business, or a related field; or five or more years of banking or related experience; or an equivalent combination of education and experience.
Proven leadership and coaching skills, with the ability to motivate a team toward goals.
Strong relationship-building, networking, and sales skills; comfort initiating outside calls.
Strong oral and written communication skills, including public speaking.
Motivation and autonomy, with the ability to execute tactical plans in line with strategic objectives.
Ability to multitask, prioritize, and stay organized.
Strong PC skills and proficiency in Microsoft Office.
Regular and predictable attendance.
Thorough knowledge of banking regulations and compliance procedures.
Working knowledge of deposit, credit, and digital banking products and services.
Ability to read and interpret legal documents, policies, and procedures.
Strong business writing and public-speaking skills.
Proficiency in applied mathematics techniques such as variance and correlation analysis.
Ability to solve complex problems, interpret instructions, and work with abstract and concrete variables.
Valid driver’s license for travel between branches, training, customer and prospect calls, and community events.
Ability to work from the Mapleton, Iowa office and travel locally for customer calls and community events.
Ability to sit, talk, hear, and use hands frequently; lift or move up to 10 pounds regularly and up to 50 pounds occasionally; and meet specific vision requirements, including depth perception and color vision.

Nice To Haves

Supervisory or management experience.
Demonstrated success in sales, business development, or relationship management.
Familiarity with agricultural, consumer, or small-business lending.
Experience with Business Objects or a CRM/sales tracking system.
Foreign-language skills.

Responsibilities

Lead a proactive prospecting and relationship-visit program with prospective and existing customers, local businesses, and agricultural producers.
Meet individual and branch goals for calling activity, new relationships, deposit growth, and referrals established with the VP Regional Branch Manager.
Identify and refer agricultural, consumer, and small-business lending opportunities; partner with lenders on joint calls and follow-up.
Maintain a prospect pipeline and document calling activity, referrals, and results in tracking systems.
Counsel customers on financial needs and recommend appropriate deposit, credit, and digital banking products and services.
Monitor local market conditions and competitor activity and share insights with the Bank.
Manage day-to-day Mapleton office operations, including personnel, facilities, and staff scheduling.
Create and maintain a sales and service culture by setting expectations, measuring service standards, motivating staff, and recognizing achievement.
Coach staff on customer conversations, cross-selling, and lending referrals; conduct regular one-on-ones and annual performance reviews.
Oversee timely account opening and completion of required CIP and compliance documentation.
Ensure vault, cash-control, and branch operating procedures are followed.
Lead problem-solving in complex customer and operational situations.
Prepare periodic management reports on branch performance, business-development activity, and progress toward goals.
Represent the Bank in Mapleton civic organizations, economic-development efforts, schools, and community events.
Build relationships with local business owners, agricultural producers, and community leaders, and identify opportunities to support community initiatives.
Encourage and support branch staff participation in the community and present a professional image for the Bank.
Maintain knowledge of and comply with applicable regulations, including the Bank Secrecy Act, Anti-Money Laundering, and OFAC requirements; ensure branch staff do the same.
Report compliance issues or violations under the SCSB Compliance Accountability Program.
Complete assigned training and development programs within designated timeframes.
Stay current on industry trends, regulatory changes, and the local economic environment, and incorporate this knowledge into branch planning and business-development strategy.
Manage tellers and personal bankers, including interviewing, hiring, training, assigning and directing work, coaching, evaluating performance, rewarding and disciplining employees, and addressing complaints and problems.
Perform additional tasks as assigned by leadership.