Branch Manager

PNC•Rock Hill, SC

12d•Onsite

About The Position

The Branch Manager leads PNC’s retail banking branch in Rock Hill, South Carolina, overseeing branch performance, revenue growth, customer loyalty, employee experience, and risk management. The role delivers consultative financial solutions and a differentiated customer experience across in-person and digital channels, while leading partnerships and community-focused business development. The manager builds and develops a high-performing team through recruiting, onboarding, coaching, performance management, and talent development. The role is accountable for operational, human capital, reputational, and business risks, and for ensuring compliance with regulatory guidelines and company policies. PNC describes this as an in-office role and does not provide employment visa sponsorship or participate in STEM OPT for this position.

Requirements

Typically 5 or more years of related experience or product knowledge.
At least 2 years of previous supervisory experience.
Ability to serve as a Notary Public in the applicable state.
Candidates are subject to additional background checks required by Consumer Financial Protection Bureau regulations.
A degree is not required; comparable education, job-specific certifications, and experience, including military service, may be considered.
No required certifications.
No required or preferred language assessments.

Nice To Haves

Preferred skills include accountability, banking, client counseling, customer experience, customer loyalty, decision-making, people management, proactive behavior, and results orientation.
Competencies include branch banking services, delegation, digital awareness, effective communications, managing multiple priorities, and sales management.

Responsibilities

Plan and execute priorities to drive all aspects of branch performance.
Lead a branded sales process to achieve sales targets and customer loyalty.
Grow branch revenue by acquiring consumer and business households and increasing share of wallet.
Drive business banking results through business development and community involvement.
Coach team members in consultative selling and solutions that support customers’ financial well-being.
Lead delivery of a differentiated customer experience, including technology-enabled and omnichannel interactions.
Resolve customer issues and connect customers with PNC resources to make banking easier.
Attract, onboard, retain, coach, and develop branch employees.
Set and manage employee performance and activity expectations.
Promote an inclusive workplace and model PNC values.
Manage operational, human capital, reputational, and business risks.
Use sound judgment to mitigate sales practice risk and ensure compliance with regulations, policies, and procedures.
Lead and influence a broad range of ecosystem partners.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, depending on eligibility.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
9 occasional absence days each year, unless otherwise required by law.
15 to 25 vacation days each year, depending on career level and eligibility.