Branch Manager
About The Position
Join a well-established leader in our industry, where a career offers both personal and professional growth within the dynamic world of transporting goods and services around the world. With decades of experience, we support a diverse range of clients, ensuring their logistics and customs needs are met with excellence. Our Culture People and technology drive our success. We are committed to fostering a workplace that values integrity, celebrates achievements, and recognizes each employee’s role in our success. Our focus on customer satisfaction and innovation ensures that every team member’s contributions are both meaningful and rewarding. We embrace diversity, engagement, and inspiration, making this a place where employees can thrive and grow. The Branch Manager at John S. Connor directs and coordinates daily operations while providing vision and leadership to ensure the continuity and growth of the branch. This role oversees compliance with company policies, develops business strategies, manages staff, and fosters an environment of accountability, customer service excellence, and operational efficiency.
Requirements
- College degree or equivalent industry experience required
- Customs Brokerage License required
- Freight forwarding background required
- Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint) and related software
- Strong leadership and staff development skills, including delegation, feedback, and coaching
- Excellent communication skills, with ability to lead meetings and present effectively
- Strong problem-solving and decision-making skills
- Ability to manage multiple priorities in a fast-paced environment
- Knowledge of industry trends and ability to translate insights into business strategy
- Commitment to quality, accuracy, and compliance with legal and regulatory standards
Nice To Haves
- Prior management experience in logistics, freight forwarding, or customs brokerage preferred
Responsibilities
- Provide leadership to ensure the company’s mission and core values are upheld
- Develop and implement business strategies and pursue new business opportunities
- Create and manage branch budgets with input from staff
- Supervise employees and carry out responsibilities in accordance with company policies and applicable laws
- Monitor shipments to ensure timely handling and customer satisfaction
- Deliver exceptional customer service and resolve issues effectively
- Coach and develop staff to foster professional growth and organizational success
- Travel as needed to meet with customers or manage company business
- Stay informed of industry changes affecting branch operations
- Regularly review accounts receivables, monitor outstanding balances, and take action to ensure timely collection of funds
- Promote a success-oriented and accountable workplace culture
- Perform additional duties as assigned
Benefits
- Hybrid work flexibility (on office, working from home, and travel to client sites, sales meetings, conferences, etc.)
- Comprehensive medical, dental, and vision coverage
- HSA, FSA, and HRA options
- Company-paid life and disability insurance
- Voluntary insurance offerings for employee and dependents
- 401(k) with employer matching
- Paid Vacation, Paid Time Off (PTO), and Holidays
- Educational Assistance Programs
- Recognition and reward programs
- Commitment to a supportive and inclusive work environment
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
