Branch Manager

PNC Bank•Marysville, OH

18d•Onsite

About The Position

As a Branch Manager in PNC's Retail Branch organization, the role is based at the Marysville Branch in Marysville, Ohio. PNC describes itself as an in-office company and encourages candidates to discuss workplace expectations with their recruiter and hiring manager. PNC will not provide employment visa sponsorship or participate in STEM OPT for this position. The Branch Manager leads branch performance, revenue growth, customer loyalty, risk management, compliance, and the employee experience. The role builds and develops a high-performing team, leads a branded sales process, grows consumer and business relationships, and connects customers with solutions and advice that support their financial well-being. The manager also leads ecosystem partnerships and community-oriented business development, ensures effective problem resolution, and delivers a consistent customer experience across in-person and technology-enabled channels. The position requires typically five or more years of related experience and at least two years of supervisory experience. A university or college degree is typically not required; comparable education, job-specific certifications, and experience may be considered. Candidates must be able to serve as a Notary Public in the applicable state and may be subject to additional background checks required by Consumer Financial Protection Bureau regulations. The position is incentive eligible, with incentive payments based on company, business, and/or individual performance. The listed base salary range is $82,500 to $137,500, and salary may vary based on location and individual qualifications.

Requirements

Typically five or more years of related experience.
At least two years of previous supervisory experience.
Ability to serve as a Notary Public in the applicable state.
Appropriate knowledge, skills, and abilities for the position.
A degree is not typically required; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered.
Candidates may be subject to additional background checks required by Consumer Financial Protection Bureau regulations.
No required certification is listed.
No required or preferred language assessment is listed.

Nice To Haves

Accountability
Banking
Client counseling
Customer experience (CX)
Customer loyalty
Decision-making
People management
Proactive behavior
Results-oriented
Branch banking services
Delegation
Digital awareness
Effective communications
Managing multiple priorities
Sales management
Foundational understanding of balance sheets and income statements

Responsibilities

Manage priorities through planning and execution to drive all aspects of branch performance.
Drive revenue and customer loyalty through consultative client interactions and solutions that support financial well-being.
Create a differentiated customer experience and make banking easy across omnichannel environments.
Lead and influence a broad range of ecosystem partners.
Manage risk and compliance in a complex business environment.
Attract, onboard, coach, and develop branch team members to build a high-performing team.
Lead, plan, and execute a branded sales process to achieve sales targets and customer loyalty.
Grow branch revenue by acquiring consumer and business households, increasing share of wallet, and effectively leading ecosystem partnerships.
Drive business banking results through business development and community involvement activities.
Coach consultative selling to drive results and support customer financial well-being.
Use a foundational understanding of balance sheets and income statements.
Lead, coach, and ensure delivery of a differentiated client experience, including technology-enabled interactions and advice-oriented consultation.
Lead effective problem resolution and connect customers with PNC resources to provide a seamless omnichannel experience.
Acquire and retain talent through effective onboarding, coaching, and development; prioritize talent development for all branch team members.
Ensure employees meet performance and activity expectations through ongoing performance management.
Cultivate and support an inclusive workplace and model PNC values.
Manage operational, human capital, reputational, and business risks.
Exercise leadership and sound decision-making to mitigate sales-practice risk.
Ensure compliance with regulatory guidelines and established policies and procedures.

Benefits

Medical and prescription drug coverage, with a Health Savings Account feature, for eligible full-time employees
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension plan
Stock purchase plans
Dependent care reimbursement account
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select fully paid programs
Wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
Nine occasional absence days each year, unless otherwise required by law
15 to 25 vacation days each year, depending on career level and years of service
Incentive-eligible compensation based on company, business, and/or individual performance