Branch Manager

PNC Bank•Prescott Valley, AZ

10d•Onsite

About The Position

The Branch Manager leads PNC’s Prescott Valley Branch in Prescott, Arizona, and is responsible for branch performance, customer experience, revenue growth, risk management, compliance, and team development. The role drives customer loyalty through consultative interactions and financial solutions, creates an easy omnichannel banking experience, and builds effective partnerships across PNC and the community. This is a full-time, in-office role. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position. The manager attracts, onboards, coaches, and develops branch employees; sets and manages performance expectations; and fosters an inclusive workplace consistent with PNC’s values. The role also leads sales activity and business development, supports consumer and business banking growth, resolves customer issues, and ensures adherence to applicable regulations, policies, and procedures. Candidates must be able to serve as a Notary Public in the applicable state and may be subject to additional background checks under Consumer Financial Protection Bureau regulations.

Requirements

Typically at least 5 years of related experience.
At least 2 years of previous supervisory experience.
Ability to serve as a Notary Public in the applicable state.
Candidates may be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.
A comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.

Nice To Haves

Preferred skills include accountability, banking, client counseling, customer experience, customer loyalty, decision-making, people management, proactive behavior, and results orientation.
Competencies include branch banking services, delegation, digital awareness, effective communications, managing multiple priorities, and sales management.
Spanish speaking is preferred.

Responsibilities

Plan and execute priorities to manage all aspects of branch performance.
Drive revenue and customer loyalty through consultative customer interactions and solutions that support financial well-being.
Create a differentiated, easy customer experience across omnichannel and technology-enabled interactions.
Lead and influence a broad range of ecosystem partners.
Manage operational, human capital, reputational, business, sales-practice, and compliance risks.
Lead, plan, and execute a branded sales process to achieve sales targets and customer loyalty.
Grow branch revenue by acquiring consumer and business households and increasing share of wallet through ecosystem partnerships.
Drive business banking results through business development and community involvement.
Coach employees in consultative selling and customer problem resolution.
Lead and ensure delivery of a differentiated client experience, connecting PNC resources to provide a seamless omnichannel experience.
Acquire and retain talent through effective onboarding, coaching, and development.
Set and manage employee performance and activity expectations.
Cultivate and support an inclusive workplace and model PNC values.
Ensure compliance with regulatory guidelines and established policies and procedures.
Exercise sound leadership and decision-making to mitigate sales-practice risk.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, subject to eligibility.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
9 occasional absence days each year, unless otherwise required by law.
15 to 25 vacation days each year depending on career level and years of service.