Branch Manager

Bentley Truck Services•Philadelphia, PA

12d

About The Position

The Branch Manager assures that operations at the assigned location run safely, efficiently, and profitably. Depending on the location, the manager works closely with managers in service, lease and rental, parts, and sales. The role leads teams, supports employee development, oversees facility and plant operations, and ensures customers receive appropriate support through organizational resources.

Requirements

At least 5 years of managerial experience related to Service, Parts, or Sales.
Some versatility with other organizational functions.
Associate degree or 10 years of related experience; a bachelor’s degree is preferred.
Ability to mentor employees and hold them accountable.
Strong communication skills.
Ability to work with competing priorities.
Good business acumen.
Superior customer service skills.
Professional appearance and work ethic.
Great attitude and high-energy personality.
Excellent managerial skills.
Ability to mentor and influence others.
Good organizational skills.
Familiarity with Microsoft Office software.

Nice To Haves

Automotive experience.
Bachelor’s degree.
A history of growing teams through hiring and development.

Responsibilities

Promote facility safety by encouraging participation in safety meetings, audits, and projects; support employee actions and concerns; and ensure meetings and tasks are properly documented and stored.
Provide location owners with weekly updates on successes, concerns, roadblocks, and needs for outside assistance, and communicate urgent matters promptly.
Manage teams to engage employees, develop their talents, support business growth, encourage employee input, and create opportunities for employees to contribute solutions.
Monitor each department’s equipment and staffing needs and support efforts to address them.
Oversee plant operations and facility issues, coordinating with internal and external resources to maintain or repair facilities and equipment.
Lead by example in work ethic, safety, facility and grounds cleanliness, and customer service.
Support training initiatives and meetings that promote employee awareness of products, safety, benefits, and policies.
Ensure staffing coverage at all times and hold managers accountable for maintaining coverage.
Pursue growth in product and process knowledge, management, technology, and compliance.
Ensure customers are supported through organizational resources and escalate issues when appropriate.
Participate in employee discussions regarding performance reviews and disciplinary concerns.
Support organizational goals relating to service, sales, parts, lease, and rental.
Escalate employee relations matters to Human Resources when appropriate.