Branch Manager

Russell Landscape Group•Ruskin, FL

About The Position

The Branch Manager is responsible for the success and safety of the branch and its employees. The role includes planning, budgeting, personnel development, quality control, customer relations, and business development. The Branch Manager communicates goals, objectives, and initiatives to the team and develops strategies to increase productivity. The position provides leadership, training, and accountability for branch personnel in alignment with Russell Landscape’s objectives. The Branch Manager oversees branch operations, workforce planning, performance management, client relationships, service delivery, safety, equipment and inventory, and financial and operational performance. The role includes managing key accounts, partnering with Account Managers, developing operational dashboards, identifying trends and risks, and supporting field teams with technical troubleshooting.

Requirements

High school diploma or equivalent.
At least 5 years of professional landscape maintenance leadership experience.
Proven experience in operations, landscaping, construction, or a similar field-based industry.
Demonstrated leadership experience managing teams and complex operations.
Ability to coach teams, conduct structured audits, and drive corrective action.
Proficiency in Microsoft Office, including Excel.
Valid state driver’s license and ability to pass DOT requirements.
Strong knowledge of horticulture, irrigation fundamentals, plant health diagnostics, and equipment operation.
Strong communication skills and ability to lead diverse crews in dynamic field environments.

Nice To Haves

Experience with dashboards or analytics tools.

Responsibilities

Serve as Acting Branch Manager in the Branch Manager’s absence, taking responsibility for branch performance, personnel decisions, and client outcomes.
Drive execution of branch-level KPIs aligned with revenue targets, margin expectations, and service delivery standards.
Oversee daily operations to improve efficiency, workforce utilization, and service quality.
Oversee the Assistant Branch Manager reporting structure, with Production Managers reporting to this role to support accountability and operational consistency.
Lead workforce planning, employee engagement, and retention strategies.
Conduct quarterly check-ins and annual performance reviews for direct reports.
Manage a portfolio of key accounts based on complexity, revenue value, and scope, supporting high-touch service and retention.
Partner with Account Managers to identify risks, resolve issues, and improve client satisfaction.
Raise service delivery standards to exceed industry benchmarks and differentiate the branch in competitive markets.
Develop and present a monthly operational dashboard covering production, safety, labor efficiency, and financial performance KPIs.
Use data-driven insights to identify trends, mitigate risks, and lead continuous improvement initiatives.
Oversee equipment, fleet, and inventory management, including utilization, cost control, and lifecycle planning.
Maintain accountability for asset readiness and operational uptime; mechanics report to the Assistant Branch Manager for maintenance execution.
Ensure compliance with regulatory requirements and internal safety protocols.
Lead incident investigations, root cause analysis, and corrective action implementation.
Oversee production scheduling and execution to meet contractual service standards and operational efficiency targets.
Support field teams in troubleshooting technical issues, including turf, plant health, and environmental conditions, and implementing solutions.