Branch Manager

First National Bank Of Pennsylvania•Raleigh, NC

1d•Onsite

About The Position

The Branch Manager is responsible for overall sales and operations management of a branch and serves as its directing sales manager. The role focuses on originating and expanding new-to-bank customer relationships and coaching branch staff. The manager oversees daily branch activities, performs market and business development, processes loan requests, solicits new accounts, and ensures effective operation of branch staff and facilities. The position requires adherence to FNB policies, procedures, strategies, and Core Values, as well as regulatory requirements and the company’s risk management program. The manager generates high-value customer relationships through sales leads and outbound calling, works to retain and expand existing relationships, and participates actively in the community. The role coaches sales strategies and incorporates FNB digital products and services into customer interactions. The manager also maintains data quality for referrals, customers, and applicants and oversees the completion and lifecycle of relationships under consumer bank standards. The manager leads and coaches the branch team, conducts daily sales meetings, carries out HR responsibilities, participates in continuing education, and leads sales camps as directed by the Market Manager. The role ensures the branch and its facilities meet FNB quality standards, maintains operational integrity, and ensures compliance with audit, security, operational, and regulatory requirements. The position may require overnight travel for training, particularly during onboarding. Employment-based visa sponsorship is not provided.

Requirements

High school diploma or GED.
At least 3 years of job-related experience.
Excellent management skills.
Excellent written and verbal communication skills.
Excellent organizational, analytical, and interpersonal skills.
Excellent customer service skills.
Ability to use a personal computer and job-related software.
MS Word at a basic level.
MS Excel at an intermediate level.
MS PowerPoint at a basic level.
Nationwide Mortgage Licensing System and Registry Identifier is required; it is preferred at hiring.

Nice To Haves

BA or BS degree preferred.
Experience in a related position.
Knowledge of banking audit policies and procedures preferred.
Nationwide Mortgage Licensing System and Registry Identifier preferred.

Responsibilities

Generate high-value customer relationships through sales leads and outbound calling; establish new customers and retain and expand existing relationships.
Participate actively in the community and execute and coach sales strategies to achieve financial goals.
Incorporate FNB digital products and services into customer interactions.
Use FNB-approved branch technology to input and maintain effective data quality for referrals, customers, and applicants.
Oversee the completion and lifecycle of new and existing relationships according to consumer bank standards.
Manage and coach the branch team and facility to ensure operations meet FNB standards.
Conduct daily sales meetings, carry out HR responsibilities, participate in ongoing education for self and team, and lead sales camps as directed by the Market Manager.
Ensure the branch meets quality standards through direction and coaching of the branch team.
Maintain branch operational integrity and ensure adherence to audit, compliance, security, operational, regulatory, and risk management requirements.
Assign operational responsibilities and perform operational duties according to established policies and procedures as needed.
Process loan requests and solicit new accounts.
Perform other related duties and projects as assigned.