Branch Manager

Rain For Rent•San Antonio, TX

22d

About The Position

The Branch Manager is responsible for the administration and efficient daily operation of a Rain for Rent branch, including safety, sales, rentals, operations, customer service, and staff development. The role provides strategic leadership and motivation to employees, develops and maintains a strong image in the community, manages branch operations to drive revenue and business growth, and supports the company's objectives. The manager develops new business, builds and retains customer relationships, and promotes a sales and service culture through coaching, guidance, and staff motivation. The Branch Manager leads, trains, and supervises branch personnel, delegating day-to-day operations while remaining accountable for branch safety, operational, profit, and sales objectives. The position manages sales and operational plans, branch budgets and costs, inventory and assets, customer concerns, and compliance with company policies. It also involves working with sales representatives, participating in sales initiatives and trade associations, and coordinating business opportunities with other branches and corporate personnel.

Responsibilities

Administer and manage daily branch operations, including safety, sales, rentals, order fulfillment, product delivery, and customer service.
Represent the company honestly and fairly and maintain positive relationships with customers, competitors, vendors, and the community.
Meet or exceed annual budgeted revenue for rentals, sales, hauling, labor, and all product lines; expand existing accounts through lateral selling.
Execute sales and operational plans to increase company market share and meet safety, operational, profit, and sales objectives.
Steward branch assets, including fleet, equipment, property, and accounts receivable.
Act as branch safety and environmental officer and support a safe, accident- and environmentally incident-free workplace.
Hire, train, coach, mentor, review, reward, discipline, and terminate employees as appropriate; develop branch staff and supervise branch operations.
Ensure compliance with company policies and procedures covering safety, administration, personnel, inventory, financial matters, sales, and marketing.
Analyze sales results and monthly income statements, take corrective action, reduce unnecessary operating costs, improve margins, and achieve targeted profits.
Develop and implement sales and marketing strategies, including new business development, to achieve rental and sales goals for Rain for Rent products and services.
Implement operational procedures and policies to achieve cost recovery, return on rental, and other performance metrics.
Review open contracts, receivables, and rental and resale inventory reports; resolve issues, take corrective action, and work directly with key collection accounts.
Address customer complaints promptly and maintain a clean, neat, and orderly facility that presents the company's products and services effectively.
Provide local customer knowledge to credit management and participate in credit decisions.
Participate actively in trade associations as a director, officer, or committee member.
Follow up on bids and marketing leads and report their results.
Execute the sales plan, including Brown Bags, Tow & Shows, and referrals; follow up on leads, prospects, and bids; attend regular sales meetings at least bi-monthly; and manage each sales representative's plan to achieve full product-line representation.
Ride with sales representatives and participate in Brown Bags, Tow & Shows, and sales calls to support presentation quality.
Promote full-service solutions, including design, installation, service, and operation.
Refer and communicate business opportunities to other branches and regions in a timely, documented manner.
Participate in the annual budget process, promote cooperation and communication with branch and corporate personnel, actively participate in the company's safety culture, and know and practice the company's value proposition.