Branch Manager

KeyBank • Ransomville, NY

15d • $69,000 - $105,000 • Onsite

About The Position

The Branch Manager leads a KeyBank branch and serves as a trusted advisor and partner to individuals and businesses in the community. The role builds, coaches, develops, and motivates a team to provide excellent client service, understand client needs, and recommend financial solutions. The manager is accountable for branch operations and compliance, including guiding the team on operational and regulatory procedures and ensuring security, audit requirements, and timely completion of operational tasks. The role leads consistent execution of the Branch Playbook and branch goals, focuses on acquiring and growing small-business relationships, and serves as a market leader in the local community or designated business area.

Requirements

• High school diploma, GED, or equivalent experience.
• At least 3 years of sales experience with demonstrated ability to lead and coach a successful sales team.
• At least 3 years of demonstrated small-business deposit or credit experience and familiarity with small-business operations.
• General understanding of financial statements and concepts.
• Demonstrated understanding of consumer credit, including loan-to-value, debt-to-income, and credit reports.
• Ability to leverage centers of influence to promote business.
• Experience influencing business partners, including investment services, mortgage, and business banking sales professionals.
• Effective communication and strong public-speaking skills.
• Ability to routinely and frequently operate a motor vehicle with a valid driver's license.
• Ability to communicate face-to-face and by phone; frequent hand use to manipulate or grasp objects; occasional bending and lifting from floor height; frequent lifting of 1–10 pounds and occasional lifting of up to 30 pounds.

Nice To Haves

• Bachelor's degree.
• Notary license.

Responsibilities

• Provide a strong client experience by being present with clients and teammates.
• Make outside calls to small-business clients and build community networks and centers of influence to identify prospective referrals.
• Grow the business through client retention, relationship expansion, and acquisition, and lead the team in meeting activity, behavior, outcome, and individual expectations.
• Lead and develop the branch team, ensuring knowledge of Key products and services, sales and service processes, and the competitive landscape.
• Build partnerships within the branch and with business-line partners to acquire clients and deepen existing client relationships; manage internal and external centers of influence.
• Manage branch staffing and scheduling, including recruiting, interviewing, selecting, onboarding, and training teammates, and deploy staff to other branches as needed.
• Coach and manage performance through observation, joint sales calls, development activities, training tools, and recognition.
• Guide the team on regulatory, security, and internal controls and ensure timely completion of branch operations tasks.
• Work Saturdays as directed by management.
• Perform other assigned duties and comply with KeyBank policies and procedures, including professional and ethical conduct and acting in clients’ and Key’s best interests.

Benefits

• Eligible for incentive compensation, which may include production, commission, and/or discretionary incentives.
• Eligible for company benefits; specific benefits are referenced via a separate benefits list.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED