Branch Manager

PNC•Washington, DC

26d•$84,150 - $140,250•Onsite

About The Position

The Branch Manager leads all aspects of branch performance within PNC's Retail Banking organization and is based in Washington, DC. The role drives revenue and customer loyalty through consultative client interactions and financial solutions, creates a differentiated customer experience across channels, collaborates with ecosystem partners, and maintains accountability for risk management and compliance. The manager builds a high-performing team by attracting, onboarding, coaching, and developing branch employees. The Branch Manager uses a branded sales process to meet sales targets and grow consumer and business relationships, including through business development and community involvement. The position coaches employees in consultative selling and technology-enabled customer interactions, leads effective problem resolution, and connects customers with PNC resources for a seamless omnichannel experience. It also oversees talent development and performance management, fosters an inclusive workplace, and manages operational, human-capital, reputational, and business risks while ensuring compliance with regulations and company policies.

Requirements

Typically requires 3 or more years of related experience.
Related experience or product knowledge sufficient to accomplish the primary duties.
A degree is not required; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.

Nice To Haves

Accountability
Banking
Client counseling
Customer experience
Customer loyalty
Decision making
People management
Proactive behavior
Results-oriented
Knowledge of branch banking services
Digital awareness
Effective communications
Ability to manage multiple priorities
Sales management

Responsibilities

Lead all aspects of branch performance.
Drive revenue and customer loyalty through consultative client interactions and solutions that support customers’ financial well-being.
Create a differentiated customer experience and make banking easy in an omnichannel environment.
Collaborate with ecosystem partners.
Use a branded sales process to achieve sales targets and customer loyalty.
Grow branch revenue by acquiring consumer and business households and increasing share of wallet.
Drive business banking results through business development and community involvement.
Coach employees in consultative selling and technology-enabled customer interactions.
Lead effective customer problem resolution and connect customers with PNC resources.
Attract, onboard, retain, coach, and develop branch team members.
Manage employee performance and ensure employees meet performance and activity expectations.
Cultivate and support an inclusive workplace and model PNC values.
Manage operational, human-capital, reputational, and business risks.
Use sound judgment to mitigate sales-practice risk and ensure compliance with regulatory guidelines, policies, and procedures.

Benefits

Medical and prescription drug coverage, with a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension
Stock purchase plans
Dependent care reimbursement account
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select fully paid programs
Wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
15 to 25 vacation days each year, depending on career level and years of service