Branch Manager

Serengeti Care • Yakima, WA

48d • Onsite

About The Position

The Branch Manager is an integral team member with exceptional organizational, communication, and leadership skills. Entrusted with ensuring our clients' highest quality of care and satisfaction, the Branch Manager will oversee the client care process, lead a team of caregivers, and guarantee personalized, compassionate, and effective care to all clients.

Requirements

• Intermediate ability to effectively communicate with others; read, write, comprehend, and interpret documents, correspondences, and memos.
• Intermediate math reasoning skills with the ability to add, subtract, multiply, and divide into all units of measure, calculate figures, and count money.
• High skill ability to reason with logic, solve practical problems, and manage a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret various instructions furnished in written, oral, diagram, or schedule form.
• High skill and ability to train in various systems and office equipment.
• Proficient in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, OneNote, OneDrive, SharePoint) and Employee scheduling management.

Nice To Haves

• A bachelor's degree in healthcare administration or a related field is preferred.
• One of the following Certificates is preferred: Home Care Aide (HCA), or Certified Nursing Assistant (CNA).
• At least one year of scheduling experience is preferred.

Responsibilities

• Maintain Serengeti Care Partner's Mission, Vision, and Values by establishing and maintaining trusting partnerships with stakeholders, providing enhanced support services, and embracing the organization's guiding principles.
• Conduct comprehensive assessments of clients' health needs, evaluating physical, emotional, and social factors to develop personalized care plans.
• Collaborate closely with healthcare professionals, clients, and their families to create, implement, and adapt care plans, ensuring alignment with evolving requirements.
• Oversee and coordinate care services, including scheduling caregivers, organizing visits, and ensuring seamless transitions between care providers.
• Supervise caregivers, providing guidance, training, and support to ensure adherence to care plans, protocols, and quality standards.
• Serve as the primary liaison between clients, their families, caregivers, and healthcare professionals, addressing concerns, resolving issues, and ensuring open communication channels.
• Advocate for clients' needs, ensuring their voices are heard and respected throughout the care process.
• Maintain accurate and up-to-date documentation of client records, ensuring compliance with regulatory standards and organizational protocols.
• Conduct regular quality assessments, reviewing care plans and outcomes to identify areas for improvement and ensure service excellence.
• Ensure compliance with employee records, including licensure and training.
• Manage resources efficiently, including staffing levels, supplies, and equipment, to meet client care needs within budgetary constraints.
• Identify opportunities for cost-effective improvements in service delivery.
• Recruit, train, and supervise a team of caregivers, ensuring they possess the necessary skills and knowledge to provide high-quality care.
• Conduct regular performance evaluations and provide constructive feedback for professional development.
• Serve as a backup to Scheduling Coordinators and Caregivers to provide immediate assistance in emergencies or absences.
• Ensure accurate timecards are submitted in a timely manner, and all missed punches are corrected when received in writing by a caregiver.
• Participate in Serengeti Care educational programs, including but not limited to leadership meetings, annual in-service programs, workshops, and continuing education programs.
• Stay informed about industry trends, best practices, and emerging technologies in the industry.
• Propose and implement innovative solutions to enhance the quality and efficiency of client care.
• Perform other duties as assigned.

Benefits

• Opportunity to lead and grow within a mission-driven organization dedicated to delivering exceptional client care.
• Collaborative environment working closely with branch leaders, and community partners.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager