Branch Manager

Central Bancompany • St. Louis, MO

2d

About The Position

The Branch Manager is responsible for the overall profitability and efficient operation of the banking center. The role establishes and implements an annual sales and marketing plan to achieve targeted goals, hires and develops personnel, and ensures staff are focused on sales and service. The manager oversees compliance with security procedures, reporting requirements, bank operating procedures, and applicable laws and regulations.

The Branch Manager leads sales development through training, referrals, coaching, and other activities, while building a teamwork environment that supports quality customer service, sales goals, and operational and accounting requirements. The manager sets an example in customer service and sales and conducts activities consistently with Bank policies, procedures, systems, the corporate code of conduct, the Bank Secrecy Act, and applicable state and federal laws and regulations.

Requirements

• Bachelor’s degree, or an equivalent combination of education and experience providing the required knowledge, skills, and abilities.
• Background in bank operating policies and procedures, banking regulations, employee development, and sales.
• Thorough knowledge of bank products and services.
• Strong leadership, coaching, and motivational skills for leading and developing staff.
• Superior verbal, reading, listening, and written communication skills.
• Ability and desire to work as part of a team and with people of diverse backgrounds.
• Willingness to assume additional responsibilities, duties, and projects as they arise.
• Ability to drive a vehicle.
• Maintain a current, valid driver’s license and an acceptable driving record for bank insurance purposes.

Responsibilities

• Understand and train staff on retail banking products and procedures.
• Train and motivate staff to respond to customer requests and expand customer relationships based on customer needs.
• Call on new and prospective business customers, identify their needs, and cross-sell appropriate bank products and services.
• Generate loan and investment referrals to other lines of business based on customers’ broader needs.
• Understand and manage security and operational procedures; ensure standard operating procedures are followed.
• Guide and train branch personnel on operating problems, exceptions, compliance, and regulatory issues in teller and customer service areas.
• Recruit and develop staff to maintain proper staffing levels.
• Complete performance management reviews and individual development plans accurately and consistently on a timely basis.
• Conduct regular staff meetings to review goals, challenges, policies, procedures, and bank activity updates.
• Perform other assigned duties and responsibilities, including work or training at other assigned locations.
• Meet the expectations defined in Central Bank’s six standards of Living Legendary.
• Establish and implement an annual sales and marketing plan to achieve targeted goals.
• Ensure personnel comply with bank procedures and practices, security requirements, and reporting requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager