Branch Manager I

Woodforest National Bank • Columbus, IN

22d • Onsite

About The Position

The Branch Manager of Woodforest National Bank leads the branch with an entrepreneurial mindset, operating it as a business and a key hub for banking services. The role is primarily based in the branch and involves engaging customers and team members to drive sales, increase deposits, develop customer relationships, and grow the business through strategic partnerships and community involvement.

The Branch Manager represents Woodforest and is responsible for delivering exceptional service, growing relationships, and maintaining operational excellence while embodying the bank’s values of Ownership, Service, Community, and Integrity. The position includes responsibility for branch personnel and employment decisions, recruiting and developing a high-performing team, supporting technology-forward banking, and ensuring compliance and sound operations.

Requirements

• At least 5 years of progressive banking, sales, or customer service experience and 1 year of leadership experience; alternatively, a bachelor’s degree and 3 years of progressive banking, sales, or customer service experience; or successful completion of the Branch Manager in Training program and at least 6 months of applied MIT experience.
• High school diploma or equivalent.
• Strong interpersonal skills, sales acumen, and comfort with technology-driven banking solutions.
• Proactive approach to seeking business outside the branch.
• Goal-oriented, disciplined team leader with strong interpersonal skills, sales aptitude, and comfort with outside sales.
• Openness to direct coaching and feedback.
• Ability to work flexible or extended hours to meet business needs and demonstrated reliability.
• Effective problem-solving skills and ability to remain composed and positive when interacting with customers and team members.
• Knowledge of, or ability to quickly learn, products, services, policies, procedures, regulatory guidelines, and sales and service processes.
• Ability to maintain confidentiality, follow directions, and apply policies, procedures, and guidelines.
• Strong organizational skills and ability to prioritize and multitask in a fast-paced environment while maintaining accuracy and attention to detail.
• Ability to understand instructions, forms, and applications, and familiarity with financial statements and credit reports.
• Ability to maintain a mobile device compatible with the Cisco Duo app for secure authentication.

Responsibilities

• Operate the branch as a business owner by driving performance, managing resources, and making decisions that support long-term growth and profitability.
• Lead with accountability, achieve sales goals and expectations for the team, and consistently measure results.
• Lead branch operations with a focus on deposit growth and wealth management referrals.
• Manage branch operations, including compliance, security, cash handling, and expense control.
• Ensure customer interactions are warm, personalized, and solution oriented.
• Coach the team to identify customer needs and recommend banking and investment solutions.
• Drive client acquisition, strengthen relationships, promote lending solutions, and refer clients to wealth management services.
• Build local community relationships and position the branch as a trusted financial partner.
• Collaborate with Retail Partners to create joint engagement opportunities that drive branch traffic and strengthen local connections.
• Lead community outreach efforts with Community Development Relationship Managers to support local initiatives and events.
• Uphold ethical and compliance standards and ensure adherence to bank policies, procedures, and regulatory guidelines.
• Foster transparency, trust, and respect within the team and in customer interactions.
• Recruit, develop, and retain talent to build a high-performing, values-driven team.
• Lead a technology-forward banking experience and help staff and customers use digital tools confidently.
• Resolve customer concerns with empathy and ownership, aiming for timely and satisfactory outcomes.
• Maintain operational excellence through audits, reporting, and continuous process improvement.
• Make business-development and community-engagement trips, with travel up to 25%.
• Remain accountable for personnel and employment decisions at the assigned branch or location.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED