Branch Manager

Hertz•Wolcott, CT

14d

About The Position

The Branch Manager represents Hertz Global brands to customers, community leaders, business partners, vendors, and government entities. The role oversees delivery of the Hertz product to internal and external customers and provides overall leadership for employees and branch operations, including operating performance, customer satisfaction, employee culture, safety, service, budgets, and vendor relations. The manager needs in-depth knowledge of operations, management, logistics, technology, and financial disciplines and is expected to deliver results through decisive, analytical, goal-directed, and service-oriented leadership. The Branch Manager develops and monitors the branch business plan, directs reservations and pick-ups, oversees vendor relationships, and pursues strategies that improve profitability, revenue, and market penetration. The manager supports customer-service resolution, coaches and empowers employees, promotes the branch through outside sales meetings and events, and ensures branch and individual objectives align with corporate objectives. Responsibilities also include hiring, training, mentoring, reviewing, and motivating staff; conducting regular meetings and business reviews; maintaining positive employee relations; and ensuring compliance with corporate policies and procedures. The position pays $62,000 per year plus incentives, which vary based on job performance.

Requirements

Must be at least 20 years old.
Valid driver’s license required.
High school diploma or general equivalency diploma required.
Previous management experience.
Demonstrated history of success and result orientation.
Demonstrated ability to direct and motivate teams.
Financial and business acumen.
Knowledge of customer-service resolution practices.
Excellent communication techniques and coaching ability.
Knowledge of labor and employment laws, operations management, project management, and analysis and report modeling.
Highly organized, with the ability to interface with multifaceted, cross-functional teams.
Expert knowledge of Microsoft Office, ability to handle complex analysis using Excel, and strong knowledge of PowerPoint.
Strong time-management skills.
Customer-service aptitude and ability to address and resolve customer-service issues.
Flexible and able to adapt to changes.
Excellent oral and written communication skills.

Nice To Haves

Associate’s degree preferred.
Experience in car rental, hospitality, or tourism is a plus.

Responsibilities

Develop, monitor, modify, and ensure compliance with the annual business plan to support business-unit profitability.
Direct and organize reservations and pick-ups and develop relationships with vendors, including Lyft, Uber, and Pep-boys.
Develop and implement location strategies to maximize profitability and revenue-management opportunities, including revenue per unit.
Assist staff with resolving customer-service issues and maintain customer service at or above area goals.
Coach staff and empower them to engage in problem resolution and customer relations.
Attend or host outside sales meetings and events to promote the company and branch location.
Increase branch market penetration and revenue.
Develop, communicate, and monitor location and individual objectives and consumer knowledge of brands and services in alignment with corporate objectives.
Interview, hire, train, coach, and mentor branch staff.
Complete staff performance reviews and discuss strengths and development opportunities.
Hold weekly staff meetings to keep employees motivated and informed about business operations.
Conduct monthly business reviews with branch staff to ensure KPI knowledge.
Maintain positive employee relations.
Administer and ensure personnel follow corporate policies and procedures.