Branch Manager

Hertz•Gilbert, AZ

25d•$55,000 - $55,000

About The Position

The Branch Manager I represents all Hertz Global brands to customers, community leaders, business partners, vendors, and government entities. The role is primarily responsible for the successful delivery and oversight of Hertz products to internal and external customers, and provides overall leadership to employees. Responsibilities include operating performance, customer satisfaction, employee culture, safety, service, budgets, and vendor relations. The manager needs in-depth knowledge of operations, management, logistics, technology, and financial disciplines, and delivers results through leadership, direction, alignment, and motivation. The Branch Manager develops and oversees the annual business plan, manages reservations and pickups, builds vendor relationships, and implements strategies to improve profitability, revenue, and market penetration. The role also maintains customer-service standards, coaches and develops staff, promotes the branch through sales meetings and events, conducts performance reviews and business reviews, and ensures corporate policies and procedures are followed. Shift hours may vary depending on business need. The position requires a high school diploma or GED; an associate degree is preferred. Previous management experience in a fast-paced environment is required. Experience in car rental, hospitality, or tourism is a plus. The role calls for strong business and financial acumen, customer-service resolution, sales coaching, operations and project management, analytical skills, technology proficiency, organization, adaptability, time management, and excellent communication. The listed wage is $55,000 annually.

Requirements

High school diploma or general equivalency diploma (GED).
Previous management experience in a fast-paced environment.
Result orientation with a demonstrated history of success.
Demonstrated ability to direct and motivate teams.
Proficiency in technology.
Financial and business acumen.
Knowledge of customer-service resolution practices, communication techniques, sales management and coaching, labor and employment laws, operations management, project management, and analysis and report modeling.
Highly organized, with the ability to work with multifaceted, cross-functional teams.
Expert knowledge of Microsoft Office, including the ability to perform complex analysis using Excel and strong knowledge of PowerPoint.
Strong time-management skills.
Customer-service aptitude and ability to address and resolve customer-service issues.
Flexibility and adaptability to change.
Excellent oral and written communication skills.

Nice To Haves

Associate degree preferred.
Experience in car rental, hospitality, or tourism.

Responsibilities

Develop, monitor, modify, and ensure compliance with the annual business plan to support business-unit profitability.
Direct and organize reservations and pickups, and develop relationships with vendors such as Lyft, Uber, and Pep-boys.
Develop and implement location strategies to maximize profitability and revenue-management opportunities, including revenue per unit.
Handle or assist with resolving customer-service issues.
Maintain customer-service performance at or above area goals.
Coach staff and empower them to engage in problem resolution and customer relations.
Attend or host outside sales meetings and events to promote the company and branch location.
Increase the branch’s market penetration and revenue.
Develop, communicate, and monitor location and individual objectives and consumer knowledge of brands and services in alignment with corporate objectives.
Participate in training, coaching, and mentoring Branch staff.
Conduct performance reviews with Branch staff and discuss strengths and development opportunities.
Hold weekly staff meetings to keep employees motivated and informed about business operations.
Conduct monthly business reviews with Branch staff to ensure KPI knowledge.
Maintain a positive employee-relations environment.
Ensure corporate policies and procedures are administered and followed by all personnel.