Branch Manager

KeyBank•Pittsburgh, PA

20d•$69,000 - $105,000•Onsite

About The Position

The Branch Manager leads and develops a branch team to deliver excellent client service, understand clients’ needs, and recommend financial solutions that support clients’ financial wellness and goals. The role is accountable for branch operations and compliance, including directing the team on operational and regulatory procedures and ensuring timely completion of operational tasks. The Branch Manager leads the team in executing the Branch Playbook and meeting branch goals, with a strong focus on acquiring and growing small business relationships. The manager also serves as a market leader in the local community and/or designated business area. The role involves growing the branch through client retention, relationship expansion, and acquisition; building community networks and referral sources; coaching and managing team performance; and coordinating with business partners. The position works Saturdays as directed by management, may involve occasional overnight travel, and requires routinely and frequently operating a motor vehicle with a valid driver’s license. The work location category is Branch. The position offers a base salary range of $69,000 to $105,000 annually, with placement dependent on factors including skills, experience, and geographic location. It is also eligible for incentive compensation, which may include production, commission, and/or discretionary incentives. The posting refers applicants to a separate list of eligible benefits without specifying them in the description.

Requirements

High school diploma, GED, or equivalent experience.
At least 3 years of sales experience with demonstrated ability to lead and coach a successful sales team.
At least 3 years of demonstrated small business deposit/credit experience and familiarity with small business operations.
General understanding of financial statements and concepts.
Demonstrated understanding of consumer credit, including loan-to-value, debt-to-income, and credit reports.
Demonstrated ability to leverage centers of influence to promote business.
Demonstrated experience influencing business partners, including investment services, mortgage, and business banking sales professionals.
Demonstrated ability to communicate effectively and strong public speaking skills.
Ability to routinely and frequently operate a motor vehicle and hold a valid driver’s license.
Ability to communicate face to face and by phone; frequent hand use to manipulate or grasp objects; occasional bending and lifting from floor height; frequent lifting of 1–10 pounds and occasional lifting of up to 30 pounds.

Nice To Haves

Bachelor’s degree.
Notary license.

Responsibilities

Provide a strong client experience by being present with clients and teammates and supporting clients’ financial needs and goals.
Make outside calls to small business clients and develop community centers of influence and networks to generate prospective client referrals, especially for small businesses.
Grow branch business through client retention, relationship expansion, and acquisition, and lead the team toward activity, behavior, outcome, and individual expectations.
Lead and develop the branch team, building understanding of Key’s products and services, sales and service process, competitive landscape, vision, and values.
Build partnerships within the branch and with lines of business to acquire clients and deepen existing relationships; manage internal and external centers of influence.
Manage branch staffing and direct-report schedules, including recruiting, interviewing, selecting, onboarding, and training teammates, and deploying teammates to other branches as needed for area coverage.
Deliver coaching and performance management through observation, joint sales calls, development, training tools, and reward and recognition.
Guide the team on regulatory, security, and internal controls and ensure timely completion of branch operations tasks.
Work Saturdays as directed by management.
Perform other assigned duties and comply with KeyBank policies and procedures, including professional and ethical conduct and acting in clients’ and Key’s best interests.