Branch Manager - Hire Ahead

KeyBank • City of Utica, NY

2h • $69,000 - $105,000 • Onsite

About The Position

The Branch Manager serves as a problem solver, trusted advisor, and partner to people and businesses in KeyBank communities. This role builds, coaches, develops, leads, and motivates a team to deliver excellent client service, assess client needs, and recommend financial solutions that support clients’ financial wellness and goals. The manager is accountable for branch operations and compliance, providing direction on operational and regulatory procedures, security, audit requirements, and timely completion of operational tasks. The role leads the team in consistent execution of the Branch Playbook and branch goals, with a strong focus on acquiring and growing small-business relationships. The Branch Manager also serves as a leader in the local community and/or designated business area.

The role is based at the Utica, New York branch. It includes outside calling and community networking, leading and developing branch teammates, managing staffing and schedules, coaching performance, and building partnerships with internal and external business contacts. Work on Saturdays may be directed by management. Occasional overnight travel and routine, frequent operation of a motor vehicle are required.

Requirements

• High school diploma, GED, or equivalent experience.
• At least 3 years of sales experience with demonstrated ability to lead and coach a successful sales team.
• At least 3 years of demonstrated small-business deposit and credit experience and familiarity with small-business operations.
• General understanding of financial statements and concepts.
• Understanding of consumer credit, including loan-to-value, debt-to-income, and credit reports.
• Ability to leverage centers of influence to promote business.
• Experience influencing business partners, including investment services, mortgage, and business banking sales professionals.
• Effective communication and strong public-speaking skills.
• Strong leadership, coaching, time-management, and organizational skills, including the ability to manage multiple priorities.
• Strong work ethic and high integrity.
• Ability to routinely and frequently operate a motor vehicle with a valid driver’s license.
• Ability to communicate face to face and by phone; frequent hand use to manipulate or grasp objects; occasional bending and lifting from floor height; frequent lifting of 1–10 pounds and occasional lifting of up to 30 pounds.

Nice To Haves

• Bachelor’s degree.
• Notary license.

Responsibilities

• Deliver a strong client experience through attentive interactions with clients and teammates.
• Make outside calls to small-business clients and develop community networks and centers of influence to generate referrals, particularly for small businesses.
• Grow the business through client retention, relationship expansion, and acquisition, and lead the branch team toward activity, behavior, and outcome expectations.
• Lead and develop the branch team’s knowledge of Key products, services, sales and service processes, and the competitive landscape, while reinforcing Key’s vision and values.
• Build partnerships within the branch and with business partners to acquire clients and deepen existing client relationships; manage internal and external centers of influence.
• Manage branch staffing and direct-report schedules, including recruiting, interviewing, selecting, onboarding, and training teammates, and arranging coverage at other branches as needed.
• Coach and manage performance through observation, joint sales calls, development planning, training tools, and recognition.
• Guide the branch team on regulatory, security, and internal controls and ensure timely completion of branch operational tasks.
• Work Saturdays as directed by management.
• Comply with KeyBank policies and procedures, act professionally and ethically, avoid conflicts of interest, and act in the best interests of clients and Key.
• Perform other duties as assigned; duties and activities may change or be added.

Benefits

• Eligible for incentive compensation, which may include production, commission, and/or discretionary incentives.
• A benefits list is referenced in the posting, but specific benefits are not listed.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED