Branch Manager - Gladwin, MI
About The Position
As a Branch Manager, you are responsible for managing the branch and leading its sales, service, and operations. You coach the team on existing processes, lead colleagues in achieving budgeted production goals, acquire new consumer and business customers, initiate referrals to bank partners, and proactively deepen existing customer relationships both inside and outside the branch. You are also responsible for consistent business development and a calling program. The role includes managing high-value consumer and business customer portfolios; supporting excellent customer service and issue resolution; maintaining knowledge of products, services, technology, and policies; building business and community relationships; overseeing recruitment and staffing; securing resources for the team; and ensuring branch operations comply with operational, security, risk, and regulatory policies. The manager understands branch sales, service, operational, and financial performance and demonstrates acumen across banking, investments, lending, sales leadership, customer service, process management, coaching, colleague development, communication, and presentation.
Requirements
- High school diploma or GED and at least 1 year in a goal-driven retail sales leadership role, or a bachelor's degree.
- Provide fingerprints as required by NMLS regulations and meet additional background check requirements.
- Excellent verbal and written communication skills.
- Comfort with technology, including mobile and online banking services.
- Knowledge of consumer and business deposit products.
- Ability to develop, influence, inspire, and motivate colleagues to increase retention.
- Applicants must be currently authorized to work in the United States on a full-time basis; Huntington will not sponsor applicants for immigration benefits.
Nice To Haves
- Bachelor's degree.
- Previous management experience.
- Ability to understand, drive, and lead branch sales, service, operations, and financial performance within the branch and digital channels.
- Acumen in banking, sales, investments, consumer lending, business banking, business lending, sales leadership, customer service, process management, coaching, colleague development, and presentation skills.
Responsibilities
- Manage portfolios of high-value consumer and business customers.
- Lead customer referrals to other bank areas to meet needs, deepen relationships, and build internal partnerships in accordance with OCR guidelines.
- Lead the team in providing excellent customer service and resolving customer issues effectively.
- Use available tools and technology to identify and present sales and service opportunities.
- Maintain knowledge of, and educate the team about, products, services, technology, and policies.
- Maintain active community involvement and develop key business and community relationships.
- Develop internal partnerships to drive business in the market area.
- Oversee recruitment and hiring to ensure the assigned market is staffed with colleagues suited to Huntington’s culture.
- Secure the resources needed to support the team.
- Manage branch operations in compliance with operational, security, risk, and regulatory policies and procedures.
- Understand branch sales, service, operations, and financial performance.
- Lead branch sales, service, operations, and financial performance, including within digital channels.
- Perform other duties as assigned.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
