Branch Manager - Gladwin, MI

Huntington National Bank•Gladwin, MI

3d•Onsite

About The Position

The Branch Manager is responsible for managing the branch and leading its sales, customer service, and operational functions. The role coaches colleagues on processes, leads the team toward budgeted production goals, acquires consumer and business customers, initiates referrals to bank partners, and proactively deepens existing customer relationships through business development inside and outside the branch. The manager is also responsible for a consistent business development and calling program. This position manages high-value consumer and business customer relationships, oversees branch operations in accordance with operational, security, risk, and regulatory policies, and leads the team in delivering strong service and resolving customer issues. The Branch Manager develops internal and community partnerships, supports recruitment and staffing, and monitors branch sales, service, operations, and financial performance.

Requirements

High school diploma or GED and at least one year in a goal-driven retail sales leadership role, or a bachelor’s degree.
Provide fingerprints if required by NMLS regulations and meet additional background check requirements.
Demonstrate acumen in banking, investments, consumer lending, business banking, business lending, sales, sales leadership, customer service, process management, coaching, colleague development, communication, and presentation.

Nice To Haves

Bachelor’s degree and previous management experience.
Ability to understand, drive, and lead branch sales, service, operations, and financial performance across branch and digital channels.
Acumen in banking, sales, investments, consumer lending, business banking, business lending, sales leadership, customer service, process management, coaching, colleague development, and presentation.
Excellent verbal and written communication skills.
Comfort with technology such as mobile services and online banking.
Knowledge of consumer and business deposit products.
Ability to develop, influence, inspire, and motivate colleagues to increase retention.

Responsibilities

Manage a portfolio of high-value consumer and business customers.
Refer customers to other areas of the bank to meet their needs, deepen relationships, and build internal partnerships in accordance with OCR guidelines.
Lead the team in providing excellent customer service and effectively resolving customer issues.
Use available tools and technology to identify and present sales and service opportunities.
Maintain knowledge of and educate the team about products, services, technology, and policies.
Stay actively involved in the community and develop key business and community relationships.
Develop internal partnerships to drive business in the market area.
Oversee recruitment and hiring to ensure the assigned market is staffed with colleagues suited to Huntington’s culture.
Secure the resources required to support the team.
Manage branch operations in compliance with operational, security, risk, and regulatory policies and procedures.
Understand branch sales, service, operational, and financial performance.
Lead sales, service, and branch operations; coach colleagues; and guide the team toward budgeted production goals.
Acquire new consumer and business customers, initiate referrals, and proactively deepen existing customer relationships.
Maintain a consistent business development and calling program.
Perform other duties as assigned.