Branch Manager-(Allegan, MI)

Huntington National Bank•Allegan, MI

18h•Onsite

About The Position

The Branch Manager is responsible for managing the branch and leading its sales, service, and operations. The role includes coaching colleagues on established processes, guiding the team toward budgeted production goals, acquiring new consumer and business customers, initiating referrals to bank partners, and proactively deepening existing customer relationships. The Branch Manager is also responsible for consistent business development and a calling program. The position manages high-value consumer and business customer portfolios; supports excellent customer service and issue resolution; and uses available tools and technology to identify sales and service opportunities. The Branch Manager maintains knowledge of products, services, technology, and policies and educates the team accordingly. The role also involves community engagement, developing business and internal partnerships, recruiting and hiring colleagues suited to Huntington’s culture, securing resources for the team, and overseeing branch operations in compliance with operational, security, risk, and regulatory policies. The Branch Manager understands branch sales, service, operations, and financial performance and performs other duties as assigned. This is an office-based position. Applicants must be currently authorized to work in the United States on a full-time basis; Huntington will not sponsor applicants for immigration benefits. The position is subject to additional background-check requirements, including fingerprints as required by NMLS regulations.

Requirements

High school diploma or GED and at least 1 year in a goal-driven retail sales leadership role, or a bachelor’s degree.
Subject to additional background-check requirements, including providing fingerprints as required by NMLS regulations.
Currently authorized to work in the United States on a full-time basis.

Nice To Haves

Bachelor’s degree and previous management experience.
Ability to understand, drive, and lead branch sales, service, operations, and financial performance within the branch and digital channels.
Acumen in banking, sales, investments, consumer lending, business banking, business lending, sales leadership, customer service, process management, coaching, colleague development, and presentation skills.
Excellent verbal and written communication skills.
Comfort with technology such as mobile services and online banking services.
Knowledge of consumer and business deposit products.
Ability to develop, influence, inspire, and motivate colleagues to increase retention.

Responsibilities

Manage the branch and lead its sales, service, and operations.
Coach the team on existing processes and lead colleagues in achieving budgeted production goals.
Acquire new consumer and business customers, initiate referrals to bank partners, and proactively deepen existing customer relationships.
Conduct consistent business development and a calling program.
Manage portfolios of high-value consumer and business customers.
Refer customers to other areas of the bank to meet their needs, deepen relationships, and build internal partnerships in accordance with OCR guidelines for the branch.
Lead the team in providing excellent customer service and effectively resolving customer issues.
Use available tools and technology to identify and present sales and service opportunities.
Maintain knowledge of products, services, technology, and policies, and educate the team on them.
Maintain active community involvement and develop key business and community relationships.
Develop internal partnerships to drive business in the market area.
Oversee recruitment and hiring to ensure the assigned market is staffed with colleagues suited to Huntington’s culture.
Obtain resources required to support the team.
Manage branch operations in adherence to operational, security, risk, and regulatory policies and procedures.
Understand branch sales, service, operations, and financial performance.
Perform other duties as assigned.