Branch Manager I, St. Charles, MI

Mercantile Bank•St Charles, MI

2d•Onsite

About The Position

Mercantile Bank is hiring a full-time, onsite Branch Manager in St. Charles, Michigan. The role leads branch operations and a dedicated team, drives sales and branch performance, and fosters a customer-first culture focused on high-quality service, problem-solving, and innovation. The Branch Manager develops full banking relationships with current and prospective customers and promotes the bank’s image in the community. Responsibilities include selling deposit products and basic treasury services, referring customers to commercial and treasury partners, overseeing consumer lending, and managing in-branch retail sales activities. The manager uses the Customer Relationship Management System (360) to support staff performance, coaches employees to strengthen their sales skills and meet quarterly goals, supervises daily operations, implements risk management strategies, conducts regular audits, and ensures regulatory compliance. The role also involves building a collaborative team environment dedicated to exceptional service.

Requirements

Previous banking experience in a branch environment, with an emphasis on sales.
Branch leadership or management experience.
Proficiency with technology and ability to multitask using a variety of computer programs.
Effective verbal and written communication skills.
Ability to respectfully and diplomatically resolve conflicts.
Interpersonal and customer service skills.
Organizational skills and attention to detail.
Three to five years of related experience, education, or specialized training.
A two-year college degree, specialized certification or licensing, specialized vendor training, or job-specific skills acquired through an apprenticeship program; equivalent job-related education or experience may be considered if the necessary knowledge, skills, and abilities are demonstrated.

Responsibilities

Manage the branch to achieve sales goals and ensure efficient operations.
Lead, coach, manage, and direct the branch team to deliver high-quality service and product support.
Call on current and prospective customers to develop and support full banking relationships.
Sell deposit products and basic treasury services and source referrals for commercial and treasury partners.
Oversee consumer lending and manage the sales process for in-branch retail activities.
Use the Customer Relationship Management System (360) to optimize staff performance.
Mentor and coach branch staff to improve sales skills and meet quarterly goals.
Champion a customer-first approach while supervising daily operations.
Implement risk management strategies and conduct regular audits.
Promote a positive bank image in the community.
Ensure compliance with applicable regulations and foster a collaborative team environment.