Branch Manager (Hill Rd. - Flint, MI)

Huntington National Bank•Flint, MI

3d•Onsite

About The Position

As a Branch Manager, you are responsible for managing the branch and leading all facets of its sales, service, and operations. You coach colleagues on existing processes, lead the team in achieving budgeted production goals, acquire new consumer and business customers, initiate referrals to bank partners, and proactively deepen existing customer relationships. The role is also responsible for consistent business development and a calling program. The position manages high-value consumer and business customer relationships, supports excellent customer service, oversees branch operations, and develops internal and community partnerships. It includes involvement in recruiting and hiring, ensuring appropriate staffing, and securing resources to support the team. The role adheres to operational, security, risk, and regulatory policies and procedures, and monitors branch sales, service, operational, and financial performance. The position is office-based. Applicants must be currently authorized to work in the United States on a full-time basis; Huntington will not sponsor immigration benefits for this position.

Requirements

High school diploma or GED and at least 1 year in a goal-driven retail sales leadership role, or a bachelor's degree.
Subject to additional background check requirements, including providing fingerprints as required by NMLS regulations.
Excellent verbal and written communication skills.
Comfort with technology such as mobile services and online banking services.
Knowledge of consumer and business deposit products.
Ability to develop, influence, inspire, and motivate colleagues to increase retention.
Acumen in banking, investments, consumer lending, business banking, business lending, sales, sales leadership, customer service, process management, coaching, colleague development, communication, and presentation.

Nice To Haves

Bachelor's degree and previous management experience.
Ability to understand, drive, and lead branch sales, service, operations, and financial performance within the branch and digital channels.
Demonstrated acumen in banking, sales, investments, consumer lending, business banking, business lending, sales leadership, customer service, process management, coaching, colleague development, and presentation skills.

Responsibilities

Manage a portfolio of high-value consumer and business customers.
Lead customer referrals to other areas of the bank to meet needs, deepen relationships, and build internal partnerships pursuant to OCR guidelines for the branch.
Lead the team in providing excellent customer service and effectively resolving customer issues.
Use available tools and technology to identify and present sales and service opportunities.
Maintain knowledge of, and educate the team about, products, services, technology, and policies.
Maintain active involvement in the community and develop key business and community relationships.
Develop internal partnerships to drive business in the market area.
Oversee recruitment and hiring to ensure the assigned market is staffed with colleagues suited to Huntington’s culture.
Secure resources required to support the team.
Manage branch operations in adherence to operational, security, risk, and regulatory policies and procedures.
Understand branch sales, service, operations, and financial performance.
Perform other duties as assigned.