Branch Manager

Orkin LLC•Aurora, IL

10d

About The Position

The Branch Manager leads an Orkin branch as a business, with responsibility for sales growth, profitability, customer retention, employee development, and operational excellence. The role creates a sales-focused, high-performance culture while managing daily operations and delivering exceptional customer experiences. Orkin provides training, support, and resources, and the manager assumes full leadership of a branch operation after completing the management training program. The position also contributes to community service and local brand awareness.

Requirements

Proven leadership experience in sales, operations, retail, service, logistics, hospitality, or another performance-driven environment is preferred.
Demonstrated success driving revenue growth and business performance is preferred.
Experience coaching, developing, and leading teams to achieve ambitious goals is preferred.
Strong understanding of business metrics, performance management, and customer retention strategies is preferred.
Financial acumen and experience managing budgets, operational metrics, or P&L performance are preferred.
Ability to motivate teams, influence performance, and create accountability.
Sales leadership or business development experience is strongly preferred.
High school diploma or equivalent required.
Valid driver's license required.
Ability to obtain required pesticide licensing or certification; company paid.
Willingness to relocate within the region after completing the management training program.
Ability to safely use ladders within manufacturer weight limits, occasionally lift and carry up to 50 pounds, access crawl spaces, attics, rooftops, and other confined areas as needed, work in various weather conditions, and wear required personal protective equipment, including OSHA-compliant respirators when necessary.
Ability to perform essential job duties with or without reasonable accommodation.

Nice To Haves

Bachelor's degree preferred.
Leadership background in general management, sales management, retail leadership, district or area management, operations management, service industry leadership, logistics and transportation, hospitality, business development, or military leadership.
Experience managing budgets, operational metrics, or P&L performance.
Sales leadership or business development experience.

Responsibilities

Lead a branch with accountability for revenue growth, profitability, customer retention, and employee engagement.
Create and sustain a high-performance culture focused on sales growth, customer satisfaction, and operational execution.
Coach sales activities, monitor key performance indicators, and hold teams accountable for results.
Develop and mentor sales, service, administrative, and leadership team members.
Recruit, hire, train, and retain talent across multiple functions.
Conduct field coaching, performance evaluations, and development planning.
Analyze business performance metrics and implement strategies to improve productivity, profitability, and customer retention.
Manage branch financial performance, including P&L accountability, budgeting, labor management, and expense control.
Foster customer relationships and ensure exceptional service delivery.
Identify growth opportunities among existing and new customer markets.
Build brand awareness and business opportunities in the local community.
Assume full leadership of a branch operation after successful completion of training.
Support community service and engagement efforts.

Benefits

Starting salary of $80,000 to $85,000 during the management training period.
Eligibility for a compensation increase and participation in the Branch Manager incentive program after successful training completion and branch assignment.
Opportunity to earn performance-based bonuses tied to key business metrics.
Company vehicle and gas card.
Company-provided iPhone and iPad.
Medical, dental, vision, life, and disability coverage.
401(k) with company match.
Employee stock purchase plan.
Paid vacation, holidays, and sick time.
Tuition reimbursement and dependent scholarship opportunities.
Industry-leading training and leadership development.
Career advancement opportunities.
Volunteer opportunities and community engagement programs.