Branch Manager I

First Community Bank•Pennsboro, WV

20d

About The Position

The Branch Manager I manages, coaches, and supports Tellers, Head Tellers, and Personal Bankers to meet strategic financial objectives while providing exemplary client service and maintaining operational soundness. The role oversees daily branch operations, staffing, scheduling, employee performance, customer satisfaction, compliance, and protection of confidential customer information. The Branch Manager improves the customer experience, develops employees through coaching and training, and leads sales and technology adoption initiatives. The role also supports consumer lending, referrals to other banking partners, branch financial performance, operational controls, community reinvestment education efforts, and employee development.

Requirements

Bachelor’s degree in a related field, or equivalent education and experience.
Seven years of retail bank experience.
Three years of management experience within a bank branch.
Proven record of outstanding customer service.
Ability to consistently lead by positive example.
Demonstrated proficiency using banking platforms and common office software and systems.
Strong verbal and written communication skills.
Strong attention to detail.
Ability to sit in front of a computer for extended periods.
Ability to travel as needed.

Responsibilities

Oversee daily retail branch activity, including staffing and scheduling, coaching teammates, and regularly measuring performance and client satisfaction using Business Intelligence reporting tools.
Ensure compliance with bank policies, procedures, and regulatory guidelines.
Protect customers’ confidential information and ensure it is used only for official purposes.
Ensure customers are attended to promptly and that banking challenges are resolved without delay.
Lead the LIFT initiative by coaching, mentoring, certifying, and role-playing with staff to strengthen their understanding and delivery of the sales approach.
Review KPI Dashboard results with employees and coach them to improve engagement and habits that positively affect results.
Review mystery shop results and provide feedback, reinforcing positive performance and advising on areas for improvement.
Consult customers on consumer loan options and terms, process consumer loan applications accurately, discuss debt ratios and credit reports, and ensure required documentation is received for consumer non-real-estate loans and lien perfection.
Resolve outstanding lien-perfection items promptly when a lien is not perfected on time.
Meet or exceed budgeted retail non-interest branch income expectations by setting expectations for fee collections, debit-card interchange, NSF decisions, and reviewing waiver trends and tolerances.
Ensure and track qualified referrals by retail team members to Wealth, Mortgage, Commercial, and Treasury Services partners.
Expand retail clients’ use of technology by coaching staff on mobile banking, e-statements, and ATM/ITM use.
Ensure employees adopt and use electronic services and regularly certify their education, usage, and customer advocacy skills as required by management.
Ensure the branch completes daily, weekly, monthly, quarterly, and annual duties specified in the Branch Operational Duties document.
Maintain sound branch operations as validated by Internal Audit, and ensure deposit exceptions are minimal and addressed promptly.
Coach and train staff to improve account-opening accuracy and the client experience.
Develop the expertise of the existing team by consistently reinforcing goals and objectives.
Lead the branch’s education-based CRA effort by developing and delivering a community program and documenting the effort in keeping with the bank’s community commitment.
Ensure Personal Development Plans are assigned and completed promptly to support new-hire training.
Complete assigned training within expected timeframes.
Support the bank’s mission, vision, and values, follow its Standards of Conduct, and carry out the duties in the job description.