Branch Manager

UMI Stone/Opustone•Mableton, GA

25d

About The Position

The Branch Manager is responsible for every aspect of the branch and its personnel, including the overall success of the branch team and representing the company in the community. The manager promotes the company’s mission and philosophy and oversees daily office functions, including developing and maintaining client relationships, sustaining and increasing branch profitability, recruiting and retaining team members, and ensuring client orders are promptly filled with quality skilled staff. Branch Managers lead with ethics and integrity and embrace diversity and inclusion. They are experts in the branch and demonstrate the company’s Customer Experience culture. They possess in-depth knowledge of products and systems, model desired behavior, coach the team, and use initiative and good judgment to manage the branch budget and achieve projected results.

Requirements

Bachelor’s degree in Business Administration or a related field.
3–5 years of strong management experience in sales, warehouse, and inventory management.
Experience recruiting, coaching, training, and leading a branch or retail showroom sales team.
Ability to motivate, lead, and develop staff.
At least two years of customer service experience.
Ability to communicate effectively with clients and internal employees, including staff and skilled personnel.
Willingness to learn and adapt to change.
Ability to prioritize and multitask.
Detail-oriented and well organized.
Proficiency in Microsoft Office products, specifically Excel, Word, and Outlook.
Ability to work in a busy, fast-paced, high-energy environment.

Responsibilities

Manage branch finances against an agreed budgeted P&L.
Drive the team to achieve annual and monthly sales and revenue goals.
Oversee and maintain the integrity and accuracy of physical inventory.
Participate in addressing escalated customer requests as needed.
Ensure customers receive efficient and timely service from all personnel.
Ensure proper staffing levels.
Manage attendance and coach and counsel employees to reflect company standards and procedures.
Set expectations, lead staff, and manage processes.
Ensure operations and cash handling follow policies and procedures.
Ensure the building is clean and safe.
Manage the display area to optimize sales and ease of use.
Introduce and implement new branch procedures and policies.
Conduct regular staff meetings.
Evaluate staff performance through employee reviews.
Partner with Corporate Human Resources to assess the local employment market and determine strategies supporting regional recruiting initiatives and staffing levels.
Ensure adherence to organizational policies, protocols, and operating procedures to mitigate risk and protect branch and corporate resources.
Provide regular feedback to the Director of Operations on overall branch operations.