Branch Manager
Gregory Poole Equipment Company•Hanahan, SC
•Onsite
About The Position
The Branch Manager I plans and manages the branch operations to ensure efficient and profitable parts and service. The role provides effective customer relation activities designed to enhance continuing services use by customers.
Requirements
- Associates degree in related field
- 5+ years of service industry experience
- 7+ years of service industry experience (Assoc. Degree)
- 3+ years of Management experience
- Equivalent combinations of the above experience may be considered
- Must be able to lift, bend, stoop, and drive routinely and regularly
- Must have PC experience and be competent with Windows Office, especially Excel, Word and MS Outlook
- Valid driver’s license with safe driving record required
Nice To Haves
- bachelor's degree in business or related field preferred
Responsibilities
- Oversee Service and Parts department operations to ensure timely, professional, and value-based customer support
- Ensure prompt response to customer needs to minimize equipment downtime and maintain clear communication on service and parts status
- Manage Planned Maintenance, Guaranteed Maintenance, and On-site maintenance programs
- Ensure 24/7 customer support availability including emergency response
- Oversee consignment parts inventory for service vehicles and customer locations
- Ensure accurate quotations for service work and support Product Support Sales Representatives and external customers
- Manage vendor-requested repairs and assist customers with scheduling to ensure positive service experiences
- Coordinate OEM technical support communications when required to resolve complex equipment issues
- Manage the Profit and Loss statement for assigned operations including sales performance, pricing, expense control, staffing, and resource scheduling
- Oversee work order administration and billing processes to ensure accurate, timely invoicing and minimize work in process
- Manage company assets including facilities, vehicles, equipment, and tooling to maximize return on capital
- Coordinate with the Credit Department to verify customer creditworthiness and administer COD transactions
- Review financial and operational reports to ensure accuracy and make necessary adjustments
- Plan facility maintenance, equipment upkeep, and operational expansion while ensuring regulatory compliance
- Recruit, hire, develop, and retain qualified employees for service and parts operations
- Provide performance management including coaching, career planning, training recommendations, and performance reviews
- Enforce company policies related to safety, conduct, and workplace standards
- Maintain a professional and positive workplace culture
- Manage employee relations matters including disciplinary actions and separations when necessary
- Ensure compliance with OSHA, EPA, and applicable regulatory requirements including inspections, hazardous waste management, and environmental controls
- Promote workplace safety through training, toolbox talks, accident reporting, and workers’ compensation management
- Ensure completion of safety training and required drug testing programs
- Participate in divisional planning and collaborate with Product Support leadership to improve operational performance and profitability
- Develop and monitor annual parts and service budgets to ensure effective resource utilization
- Conduct customer visits and participate in regional and divisional meetings to support business growth and service initiatives
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
