Branch Manager
About The Position
Sid Harvey’s, an HVAC wholesale distributor of heating, cooling, and refrigeration equipment and products, is seeking a full-time HVAC Branch Manager for its Johnson City, NY Location. This role involves managing and overseeing branch personnel, supervising branch operations, and ensuring efficient day-to-day operations. The Branch Manager is responsible for improving productivity, streamlining branch activities to maximize results, and achieving peak performance levels. A key aspect of the role is providing excellent customer service by assisting customers promptly and courteously with their purchases and efficient order processing, answering questions, and generating sales through excellent customer service, add-on, and up-selling. All job responsibilities must be performed in a safe, timely, and efficient manner, while professionally representing Sid Harvey’s.
Requirements
- High School Graduate or equivalency diploma required.
- Must pass a drug test, credit and background search.
Nice To Haves
- HVAC wholesale distributor experience
- Experience in heating, cooling, and refrigeration equipment and products
Responsibilities
- Responsible for the store P&L assuring sales and profitability targets are being met.
- Maintain an accurate perpetual inventory.
- Maintain appropriate inventory levels to support branch forecast.
- Conduct self in a professional and ethical manner at all times. Treat external and internal customers and associates with courtesy and respect.
- Promptly assist customers at counter. Ask pertinent questions, provide information they may need, take orders and provide excellent customer service.
- Handle all warranties in a timely manner.
- Ensure the branch is in compliance with all company policies and procedures.
- Maintain petty cash and make timely bank deposits.
- Perform annual performance staff reviews.
- Demonstrate sound personnel practices regarding the hiring, on-boarding, training, development and management of all store employees.
- Report all personnel issues to Human Resources.
- Report all workers comp injury or auto accidents to the Fleet Manager.
- Effectively promote MITCO and Sid Harvey Manufactured and Remanufactured products as selling tools towards customer up-selling.
- Follow-up on customer orders, resolve problems to the customer’s satisfaction, respond timely to customer.
- Demonstrate knowledge of Sid Harvey products (i.e. Air Conditioning, Refrigeration and Heating) to meet customer’s needs.
- Continuously update product knowledge through any available resources. Stay informed and educated as to product inventory and applicability. Know location of merchandise in warehouse.
- Effectively communicate to customers any relevant policies and/or procedures regarding purchases, returns, credit terms, etc.
- Responsible for maintaining the appearance of branch as needed, straightening, cleaning counter area, warehouse, bathrooms, etc.
- Perform all duties in a safe manner, following all safety rules. Inform Regional Manager of any potentially hazardous conditions.
- Accurately perform cycle counts as required.
- Responsible for the year-end physical inventories and any other physical inventories as requested.
- Assist Outside Sales Personnel in identifying new customers to increase profitable sales.
- Perform other responsibilities as directed.
- Must pass a drug test, credit and background search.
Benefits
- Highly competitive wages
- Bonus Program
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Long-term disability insurance
- Paid Vacation
- Paid Holidays
- Sick Time
- Flex time
- 401-K with partial company match
- Profit Sharing
- Free enrollment into the Blue Hawk University for training and continuing education
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
