Branch Manager

PrimeLending•Dallas, TX

19d

About The Position

The Branch Manager is responsible for the overall leadership and performance of the branch, including operational integrity, relationship sales management, customer service, branch security, and facilities. The role drives consistent operational excellence through strong team leadership, effective execution of branch activities, and regulatory compliance. The Branch Manager is primarily accountable for branch results while fostering a culture of service excellence, accountability, and employee development. The position leads branch performance and profitability across sales, service, and operations; manages and develops staff; and ensures compliance with applicable regulatory, operational, and security requirements. It also builds customer and small-business banking relationships, works with lending and other lines of business, oversees branch expenses, audits, reporting, customer issue resolution, and facilities. Duties may change at the Company’s discretion, and the listed responsibilities are not exhaustive.

Requirements

Bachelor’s degree or equivalent work experience required.
At least 5 years of related banking experience, including at least 3 years of supervisory experience in a branch setting.
Thorough knowledge and understanding of Federal Reserve and other regulatory guidelines and operating procedures, as well as general bank operations related to servicing checking accounts, ATMs, and other bank services.
Excellent verbal, written, and interpersonal communication skills.
Excellent PC skills, including word processing and spreadsheets using Microsoft Office products, as well as custom applications and systems.
Excellent analytical, time-management, organizational, and problem-solving skills, with the ability to multitask and work in a deadline-driven environment.
Self-motivated, with strong initiative, accountability, and attention to detail.

Nice To Haves

A degree in Business or a related field is preferred.

Responsibilities

Lead branch performance and profitability, directing sales, service, and operations to align with organizational goals.
Manage, develop, and hold staff accountable, including hiring, coaching, performance management, and final issue resolution.
Ensure effective execution of branch relationships, sales management, operational integrity, and service excellence to maximize customer service, staff productivity, and operational efficiencies.
Ensure staff compliance with regulatory, operational, and security policies and procedures.
Develop and manage profitable, multi-product relationships with individuals, small businesses, and small-business management teams.
Call on existing customers to deepen and enhance banking relationships based on client needs.
Partner with lending and line-of-business teams as a product knowledge expert.
Achieve or exceed established branch performance and personal production goals, and ensure staff meet their established personal and production goals.
Manage branch expenses and operational efficiency to maximize profitability.
Oversee and drive branch relationship sales efforts, promote staff referrals, and foster effective partnerships across lines of business.
Be accountable for branch audit outcomes and reporting, ensuring compliance, accuracy, and timely completion of requirements.
Approve customer overdrafts and other transactions within established authority levels and limits.
Resolve complex customer issues and ensure consistent delivery of high-quality service.
Manage branch facilities and ensure operational readiness.
Perform other duties as assigned.